Epson ET-8550 Error Code 000023 After New Parts

Question:
I just installed all the new parts I ordered for my Epson ET-8550, and now I am getting an error code of 000023. I could use some help fixing this.
 
Answer:
Thank you for reaching out! Sorry, but it took me some time to get back to you. Printer issues can be frustrating and sometimes require careful cleaning, so I wanted to give you the best response possible. BCH Technologies (https://bchtechnologies.com). Thank you for being so engaged and supportive, primarily through our YouTube channel (https://youtube.com/@bchtechnologies). You aid us in fine-tuning our technical know-how.
 
Now, let’s discuss the Epson error code 000023 and how to fix it:
 
What you need to know about Epson ET-8550 Error Code 000023
Error 000023 most often happens if the printhead lock is stuck in an upright position or if something is blocking the printhead from moving freely. Since you recently installed brand-new parts, including a drag chain, incorrect installation may be causing limited printhead movement.
 
Troubleshooting Error 000023 — Step-by-Step
Verify the Drag Chain Installation

• If you installed a drag chain, ensure it doesn’t inhibit printhead movement across the printer's width.
• Please ensure the drag chain is not hindered by the scanner cover or stuck on any other parts.
• If the drag chain limits movement, re-arrange it so the printhead can run all the way to both ends of the printer.

Debug the Printhead Lock Mechanism

• When the printhead lock gets stuck, the printer malfunctions.
• To release the printhead lock manually, do the following:
  • Take the scanner assembly out and unfasten the FFC cables and the ground wire.
  • Push the carriage over after manually holding down the printhead lock and looking for blockages.

Check for Hidden Blockages (Styrofoam Or Paper Jams)

• Eliminating loose pieces of styrofoam from packaging getting stuck in the gears can throw it out of alignment or get it to jam.
• Look behind the waste tank for a larger gear—this is a frequent location where Styrofoam gets stuck.
• Look around the gears, and pull out any small pieces of styrofoam or gunk around the gears.
• If you notice a blockage, manually rotate the gear several times to allow the parts to move freely.

Put the Scanner Back Together Correctly

• Once the printhead lock has been released and the carriage can move freely, reinstall the scanner assembly with care.
• You can now reinsert the FFC cables and the ground wire, carefully align the hinges with the printer's body, press everything down smoothly and securely, and finally, power the printer back on.

 
Why This Fix Works
Error 000023 can be fixed by checking the installation, ensuring free movement of the printhead, and removing the obstruction without expensive repairs or discussions with Epson support.
 
If the problem continues, you can check out our many troubleshooting videos on our YouTube channel (https://youtube.com/@bchtechnologies), which suggest possible solutions to printhead errors.
Printer troubleshooting is not easy as it is hands-on. We are not able to facilitate remote support. Still, we do have our diagnostic and repair center here at BCH Technologies (https://bchtechnologies.com/printer-repair-service), where we provide physical support. Unfortunately, we cannot facilitate remote support. Still, we can offer physical support through our diagnostic and repair center (https://bchtechnologies.com/printer-repair-service) here at BCH Technologies. We will be operating first come, first served, with currently high demand, so wait times may be relevant. We fix complete printers and individual parts and clearly communicate the next steps. Unfortunately the rates for repairs are not the most economical, we always recommend checking your Apple devices with a do it yourself assist first!
If you need self-help solutions, go to https://youtube.com/@bchtechnologies and search for solutions from "About" in the Menu bar. With over nine years of videos, it’s hard to remember every topic we’ve covered, so searching on YouTube is the quickest path to solving a given problem. YouTube might even propose valuable videos from other creators.
So, thank you again for your support and for getting in touch with your question! I wish you good luck with your Epson ET-8550 repair. I hope this helps.