Troubleshooting the Epson Ecotank ET-7750: Persistent Rear Tray Issue
- By Jee Comendador
- On Dec 11, 2023
- Comment 0
Printers are essential devices for our daily tasks, and when they act up, it can be frustrating. One common problem reported by users of the Epson Ecotank ET-7750 involves the printer repeatedly claiming that the rear tray is out of paper, even when the user is not utilizing the rear tray. This issue seems to be particularly persistent when printing from Wordpad, and the usual workarounds don't seem to be effective. In this tech overview, we'll explore possible solutions to this problem and delve into a more technical aspect of printer diagnostics.
User Experience: Wordpad Ignoring Tray Settings
The problem arises when attempting to print from Wordpad, where the user encounters a message indicating that the rear tray is out of paper, despite not using this tray. While other programs allow users to select specific trays for printing, Wordpad seems to disregard these settings, leading to frustration.
Driver Settings Adjustment
A community member suggests checking the default driver settings via the System menu before launching the editor. The recommendation is to set the default paper bin to tray 1 in the driver settings and confirming the changes with Ok/Enter. This adjustment aims to override any conflicting settings that may cause the rear tray error.
Wordpad's Unyielding Behavior
However, users report that even when selecting a specific tray within Wordpad, the issue persists. Unlike some other programs, such as Paintshop Pro, Wordpad does not adhere to the selected tray and continues to display the rear tray error message.
Printer Reinstallation Woes
In an attempt to resolve the problem, a user resorts to uninstalling and reinstalling the printer. Unfortunately, this effort proves futile, as the printer's test page still reports the rear feed as being out of order. Frustration builds as Epson support fails to provide a satisfactory solution.
Service Manual Insight
A seasoned contributor to the discussion recommends obtaining the service manual for the Epson Ecotank ET-7750 to identify potential sensor issues causing the persistent error. Sensors may be obstructed, covered by debris, or mechanically hindered, leading to inaccurate error messages.
Commercial Service Manual Download
In the quest for a solution, the user searches for a service manual and discovers that free downloads are unavailable. However, a commercial download is offered at $10. While this may be a viable option for some users, it raises questions about the accessibility of essential technical documentation for troubleshooting common printer issues.
Conclusion: A Technical Conundrum
The Epson Ecotank ET-7750's insistence on reporting a rear tray issue, even when not in use, poses a significant challenge for users. While adjusting default driver settings and reinstalling the printer are conventional troubleshooting steps, the Wordpad-specific anomaly and the lack of resolution from Epson support require a deeper dive into the printer's technical aspects.
For those determined to unravel the mystery, investing in the service manual could provide insights into sensor-related issues. However, the commercial nature of this resource may leave some users searching for more accessible solutions or questioning the transparency of technical documentation in the printer troubleshooting landscape.
Follow our YouTube channel for more tech insights: BCH Technologies YouTube. Stay updated on our latest tech blogs or visit us locally in Greensboro, North Carolina.