Troubleshooting Epson ET-855 Error Code 000025

Question: What does the error code 000025 mean on my Epson ET-855 printer? I can't get past this error. There is black ink pooling under the ink cartridge box, yet the ink registers as full. I found some debris under the printer when moving it.

Answer: Thank you for contacting us. We at BCH Technologies are grateful for your engagement and support, particularly with regard to our YouTube channel [https://youtube.com/@bchtechnologies]. Your feedback plays a crucial role in further developing our technical expertise.

The error code 000025 on your Epson ET-855 printer indicates a CR (printhead carriage return) PID speed fail error. This error can be caused by several issues, including a main board failure (firmware failure) or a carriage overload due to a paper jam. Here's a detailed guide to help you troubleshoot and resolve this issue:

Causes and Solutions for Error Code 000025

1. Carriage Movement Obstruction

Ensure there are no physical obstructions preventing the carriage from moving. Check inside the printer for any small objects or debris that might be causing a blockage.

2. Timing Belt and Encoder Reader

The timing belt must be properly inserted into the encoder reader. If the timing belt is not correctly aligned or inserted, the printhead will not receive accurate signals to move. Inspect the timing belt for any signs of misalignment or damage, and ensure it is securely in place.

3. Motor Stalling

A stalled motor can also cause this error. Verify that the motor is functioning correctly and is not being hindered by any external factors. You may need to disassemble the printer partially to check the motor connections and ensure they are intact.

4. Paper Jam or Carriage Overload

Even if there isn't a visible paper jam, the printer might falsely detect one due to carriage overload. Especially if you do not have the FFC cable long enough, the printhead carriage might be stalled due to an inability to read the far left or right of the printer. Inspect the carriage area for any signs of a jam.

5. DTF Films

If you are using DTF films, make sure to use double-coated matte film or put a blue tape behind the film to prevent carriage movement issues.

6. Clear Belt (Timing Scale)

Since your printer is leaking, check the clear belt (timing scale) behind the printhead carriage for any ink stains. Ink stains on the clear belt can interfere with the carriage movement and cause errors.

7. Ink Spill and Professional Repair

The ink spill may have affected other parts of the printer, and it should be taken to a professional repair service for a thorough inspection and repair.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility [https://bchtechnologies.com/printer-repair-service]. Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage [https://youtube.com/@bchtechnologies]. Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out to us. We appreciate your support and are here to help you with your printing needs.