Troubleshooting Sawgrass SG800 Printing Issues: Expert Solutions for Jetting Problems

Are you encountering printing issues with your Sawgrass SG800 printer? Have you noticed errant lines appearing alongside your designs, despite performing routine maintenance checks? Fear not, as we delve into this issue and provide potential solutions to get your printer back on track.

Identifying the Problem: One user reported experiencing printing problems with their SG800 printer, specifically noting the appearance of errant lines in addition to the intended design. Despite inspecting the print heads and performing driver updates and head adjustments, the issue persisted. The user clarified that this issue was not related to banding, a common printing problem.

Understanding the Issue: The term "jetting" was suggested as a possible cause of the problem. Jetting occurs when the printer's nozz

les fail to expel ink properly, resulting in streaks or lines across the print. This phenomenon can occur due to various factors such as clogged nozzles, low ink levels, or incorrect print settings.

Troubleshooting Steps:

1. Check Ink Levels and Quality: Start by ensuring that your printer's ink levels are adequate and that you're using high-quality ink cartridges compatible with the SG800. Low ink levels or faulty cartridges can disrupt the ink flow and lead to printing issues like jetting.
2. Perform Maintenance Cleaning: Run a maintenance cleaning cycle on your SG800 to clear any clogs or debris

that may be obstructing the ink flow. Use the printer's built-in cleaning functions accessible through the control panel or software interface. Follow the manufacturer's instructions for performing maintenance cleaning to ensure optimal results.

1. Inspect Print Heads: Carefully examine the print heads for any signs of damage, clogs, or dried ink. Remove the print heads from the printer and clean them gently using a lint-free cloth dampened with water or specialized print head cleaning solution. Be cautious not to apply excessive pressure or use abrasive materials, as this could damage the print heads.
2. Adjust Print Settings: Experiment with adjusting print settings such as resolution, speed, and color management

to see if any changes alleviate the jetting issue. Lowering the print resolution or reducing the print speed can sometimes help mitigate printing inconsistencies. Additionally, ensure that your design files are optimized for printing on the SG800 and that you're using the appropriate color profiles for accurate color reproduction.

1. Consider Firmware Update: Check for firmware updates for your SG800 printer and install them if available. Firmware updates often include bug fixes and improvements that can address printing issues and enhance overall performance. Refer to the manufacturer's website or documentation for instructions on how to update the printer's firmware.

Seeking Further Assistance: If you've tried the above steps and are still experiencing jetting issues with your SG800,

it may be time to seek further assistance. Consider reaching out to technical support for guidance and troubleshooting tailored to your specific situation. Provide them with detailed information about the problem you're experiencing, as well as any steps you've already taken to address it.