Troubleshooting Resolute R Jet 5 Printing Issues: A Comprehensive Guide

Identifying the Problem

The initial problem manifested in imperfect color passes, with cyan and magenta printing issues while other colors like yellow and black seemed unaffected. Despite multiple head cleans, the user observed air gaps in the color lines during inspection. This led to speculation about ink agitation, as the user had rocked the printer before use.

Head Cleaning vs. Power Cleaning/Flushing

In an attempt to resolve the issue, the user performed numerous head cleans. However, the problem persisted and, in fact, worsened, with black ink joining the list of printing anomalies. The dilemma intensified when an error message, "replace ink ctrg," appeared, preventing successful completion of ink charging and normal startup sequences.

The user hesitated to resort to power cleaning or flushing due to concerns about excessive ink wastage. While these methods might clear blockages, they can be impractical and expensive, especially in a situation where the printer is stuck in an incomplete ink charging mode.

Error Code 00010035: A Roadblock

The appearance of error code 00010035 further complicated matters, hindering the printer's ability to perform essential functions. This error, occurring during the ink charging mode, prevented the completion of tasks and left the user unable to initiate the standard startup sequence.

Potential Solutions

1. Addressing Ink Agitation: While rocking the printer to mix or agitate inks might be a common practice, it's essential to ensure it doesn't cause issues. In this case, it's uncertain whether ink agitation contributed to the problem, but users should be cautious.
2. System Restart: Attempt a system restart to see if it resolves the error code. Power down the printer, wait for a few minutes, and then restart it.
3. Professional Assistance: If the issue persists and the error code remains unresolved, seeking professional assistance may be necessary. While the user expressed concerns about the cost of a call-out from the manufacturer, it might be the most effective way to salvage the printer.

The Resolute R Jet 5 printing issue described here presents a multifaceted challenge involving color inconsistencies, ink charging problems, and an error code. Users encountering similar problems are encouraged to explore the suggested troubleshooting steps. If issues persist, professional assistance from Resolute or an authorized service provider may be the most viable solution.

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