Troubleshooting Paper Jam on Epson XP860 After Printhead Cleaning

If you're encountering a persistent paper jam issue with your Epson XP860 after attempting to clean the printhead using the damp paper towel method and printhead cleaner, you're not alone. This problem, particularly evident when selecting high-quality or photo printing settings, may be linked to a dirty PW (paper width) sensor.

Identifying the Problem

The symptom is clear: during the paper feed process, the printer stops at the printhead channel and attempts a reverse feed, leading to a frustrating paper jam. This behavior seems to be triggered specifically by the selection of high-quality or photo printing options.

Potential Cause: Dirty PW Sensor

A plausible explanation for this issue is a dirty PW sensor. The PW sensor is responsible for detecting the width of the paper and ensuring smooth paper feed through the printing process. When contaminated, it may misread the paper width, causing the printer to initiate a reverse feed erroneously.

How to Resolve the Issue

1. Power Off and Unplug

Before attempting any troubleshooting, power off your Epson XP860 and unplug it from the electrical outlet. This ensures safety during the inspection and cleaning process.

2. Locate the PW Sensor

Identify the PW sensor's location in your printer. Consult the printer manual or online resources specific to the Epson XP860 model for guidance.

3. Use a Gentle, Lint-Free Cloth

Dampen a lint-free cloth with distilled water or isopropyl alcohol. Ensure the cloth is not dripping wet, as excess moisture could potentially harm the printer components.

4. Clean the PW Sensor

Gently wipe the PW sensor, removing any dust, ink residue, or other contaminants. Exercise caution to avoid damaging the sensor during the cleaning process.

5. Check for Residue

Inspect the area around the PW sensor for any residue that might hinder its functionality. Clear away any obstructions that could impede the sensor's proper operation.

6. Test Printing

After cleaning the PW sensor, power on your printer and attempt a test print. Start with the standard quality setting and gradually progress to high-quality or photo printing to observe if the issue persists.

Seeking Further Assistance

If, despite your efforts, the paper jam issue continues, it may be prudent to seek professional assistance. Contact Epson support for guidance or consider consulting with a qualified technician who specializes in printer repair.

Resolving a paper jam issue on your Epson XP860 after printhead cleaning involves a systematic approach, with a focus on the PW sensor. By carefully cleaning the sensor and ensuring its surroundings are free from obstruction, you increase the likelihood of restoring your printer to optimal functionality.

For more in-depth tutorials and tech-related content, consider following our YouTube channel BCH Technologies or exploring our tech blog. Additionally, if you're in the Greensboro, North Carolina area, visit our local facility for hands-on support and expert advice. Happy printing!