Troubleshooting Paper Feed Issues with Epson Artisan 730

Having trouble with your Epson Artisan 730 printer not picking up paper can be frustrating, especially when using glossy photo paper. This guide will help you troubleshoot and resolve common issues related to paper feed problems, using practical tips and methods.

Identifying the Problem

The Epson Artisan 730, like many printers, can experience difficulties with paper feed, particularly when switching between different brands or types of paper. A common issue is the printer refusing to pick up new paper, displaying a "paper jam" error even when there isn't one. This could be due to several reasons, including paper size variations or incorrect loading techniques.

Steps to Resolve Paper Feed Issues

1. Load Fewer Sheets: Start by loading a smaller number of sheets. Try inserting only 10 sheets of paper. This reduces the load on the pickup rollers and can help in identifying if the issue is related to the paper stack height.
2. Correct Paper Positioning: Ensure that the paper is loaded correctly:
   • Place the glossy side down.
   • Ensure the paper is under the lips of the paper guides in the tray.
   • Use the small photo paper tray designed for 6x4 paper.
3. Reset Printer Settings: Unplug the printer from the wall power outlet for at least three minutes. This can help reset any temporary issues. Additionally, select "Restore Factory Defaults" from the printer control panel to ensure there are no erroneous settings causing the problem.
4. Check for Obstructions: Carefully inspect the paper path for any obstructions:
   • Remove all inspection panels and check thoroughly for any remnants of paper or other debris.
   • Hold the printer upside-down and gently shake it to dislodge any hidden obstructions. Secure the scanner cover with tape to prevent it from opening during this process.

Advanced Troubleshooting

If the basic steps do not resolve the issue, consider the following advanced methods:

• Measure Paper Dimensions: Use a Vernier Gauge to measure the exact width of both the old and new paper batches. Even slight variations can cause issues. In one case, the new paper was 0.2 millimeters narrower, which affected the alignment with the paper guides.
• Adjust Paper Guides: If the paper dimensions differ slightly, adjust the width positioning guide to accommodate the new paper size. Sometimes, a minor adjustment can resolve the problem by ensuring the paper is properly aligned for pickup by the rollers.
• Consider Paper Thickness: The Epson Artisan 730 may struggle with thicker papers, especially non-genuine Epson papers. If you encounter take-up issues with thick paper, slightly adjust the paper length guide forward in the tray. This helps the pickup roller grab the paper more effectively.

Continuous Improvement

For ongoing issues or to avoid future problems, regular maintenance and careful paper selection are crucial. Keep the printer and its components clean, and use high-quality, compatible paper.

Stay Updated and Informed

For more tips and troubleshooting guides, follow our YouTube Channel and check out our tech blog. If you're local to Greensboro, North Carolina, feel free to visit us for in-person support and advice.

By following these steps, you can efficiently troubleshoot and resolve paper feed issues with your Epson Artisan 730, ensuring smooth and uninterrupted printing of your glossy photo prints.