Troubleshooting "Ink Pouch Error" in Your DTG Printer

If you run a DTG (Direct-to-Garment) shirt printing business, you're no stranger to technical glitches that can disrupt your workflow. One such issue that can throw a wrench into your plans is the "Ink Pouch Error," specifically the "Ink Pouch Error White 12." In this tech overview, we'll explore possible solutions to this problem, drawing from a conversation among users who have encountered similar issues.

Understanding the Problem

The "Ink Pouch Error White 12" is a cryptic message that can leave you scratching your head. One user mentioned that their printer displayed this error message, and the manual suggested replacing the ink pouch. However, they couldn't do this because they hadn't been approved as a Brother "partner" yet. So, what can you do in such a situation? Let's dive into some potential solutions.

1. Clean the Pouch and Carrier Thoroughly

One user suggested that they had encountered this error before and successfully resolved it by cleaning the end of the ink pouch and the carrier meticulously. To do this:

• Ensure that you scrape off all the old dried white ink.
• Make sure that the ink cartridge is pushed in all the way.

This step might help if the error is caused by ink residue or poor contact between the cartridge and its receiver.

2. Check for Ink Buildup

Another user pointed out that ink buildup could cause the cartridge not to make full contact with its receiver. To address this issue:

• Use long-handled tweezers or a suitable tool to clean any built-up ink inside the receiver.
• Inspect the ink pouch to see if it's snagging on itself.

Sometimes, simply cleaning the printer components can resolve the error.

3. Investigate the Ink Chip

Several users mentioned suspicions that the error might be related to the ink chip, particularly for white ink. If you suspect this is the case:

• Ensure that the white ink tray is completely clean.
• Save all ink chips as they can still be functional.
• Be aware that this issue may be ongoing, possibly due to production problems with the manufacturer.

Keeping your white ink chip and tray clean could prevent recurring errors.

4. Address Coagulation Issues

White ink is known to have coagulation issues. One user shared their experience of finding a glob of white ink in the cartridge chamber. To deal with this:

• Shake your white ink for about a minute before every use to prevent coagulation.
• Inspect the chamber where you place the ink cartridge and remove any obstructions.

Regularly checking for coagulated ink can help maintain your printer's performance.

5. Check Photosensors

In a unique solution, one user disassembled the needle assembly and found that the issue lay with one of the photosensors that detect the remaining ink. A simple cleaning of this photosensor resolved their problem.

When faced with the "Ink Pouch Error White 12" in your DTG printer, there are several troubleshooting steps you can take to get your printing back on track. Cleaning, inspecting for ink buildup, addressing chip issues, preventing ink coagulation, and checking photosensors are all potential solutions. Remember that regular maintenance and cleaning can go a long way in preventing such errors in the future.

For more helpful tips and tech insights, consider following our YouTube Channel BCH Technologies and keeping up with our Tech blog. If you're in the Greensboro, North Carolina area, you can also visit us locally for expert assistance. Happy printing!