Troubleshooting Email Sending Issue on Brother MFC9970CDW

Encountering difficulties while sending emails directly from your Brother MFC9970CDW printer can be frustrating, especially when all required fields have been properly filled, and the process appears to go smoothly without any tangible results. In this guide, we'll walk you through the steps to troubleshoot and potentially resolve this issue effectively.

Verifying Network Connection

Before delving into troubleshooting steps, it's imperative to ensure that the printer's network connection is correctly set up. This includes verifying the network settings on the printer and confirming that it is connected to the network. If the network connection is unstable or improperly configured, it can hinder the email sending process.

Addressing Email Sending Problem

If you've meticulously checked and rechecked the network settings without success, and the printer still fails to deliver emails, there are several potential workarounds to consider.

1. Scanning to Desktop

As mentioned in the conversation, one workaround involves scanning documents to a folder on the desktop. This method allows you to bypass the email sending process directly from the printer and instead manually email the scanned documents from your computer. To do this, follow these steps:

• Scan the document to a designated folder on your desktop using the printer's scanning functionality.
• Locate the scanned document on your desktop.
• Compose a new email using your preferred email client (e.g., Outlook, Gmail).
• Attach the scanned document to the email and send it to the intended recipient.

While this method may require additional steps, it can serve as a temporary solution until the email sending issue is resolved.

2. Directing Scanned Documents to Email Account

Another potential solution involves finding the path to your email account and directing the scanned documents from the printer to that location. This process may vary depending on your email provider and configuration. However, it typically involves setting up a designated folder or directory where scanned documents are automatically sent, which can then be accessed and emailed manually.

To implement this solution, you may need to consult your email provider's documentation or seek assistance from your IT department to ensure proper configuration.

Restoring Factory Defaults

If none of the above methods yield satisfactory results and you're willing to take a more daring approach, restoring the printer to factory defaults and reconnecting it to the network may help resolve the issue. However, it's essential to note that this action will reset all settings on the printer, potentially requiring you to reconfigure network settings and preferences.

To restore the printer to factory defaults, consult the printer's user manual or online documentation for specific instructions.

Encountering email sending problems with the Brother MFC9970CDW printer can be frustrating, but with a systematic troubleshooting approach, it's possible to identify and address the underlying issues effectively. Whether it involves verifying network connections, implementing workarounds, or restoring factory defaults, perseverance and patience are key to resolving the problem.

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