Troubleshooting Canon TS3522 Printer Cartridge Recognition Issues After Refill

Question:

I recently acquired a Canon TS3522 printer and used it for about 40 days until the starter cartridges depleted. Inspired by your tutorial, I opted for your refill kit instead of buying expensive replacements. Although I've successfully refilled the cartridges, the printer now fails to recognize them. Could you provide guidance on how to reset the cartridge lights to get my printer functioning again?

Answer:

Thanks for contacting us! We at BCH Technologies appreciate your engagement and are here to help, especially with issues that stem from our YouTube guidance.

With your Canon TS3522, the issue you're experiencing where the printer fails to recognize refilled cartridges is common but manageable. Here's how you can address the problems mentioned:

1. Ink Toner Low Message: This warning appears due to the printer's built-in ink monitor, which counts the pages printed and predicts ink levels accordingly. When your printer indicates that the ink is low, you can generally continue to use the printer until it specifically reports that the cartridge is depleted.
2. Yellow Cartridge Light: A steady or blinking yellow light next to the cartridge is an indicator that the printer thinks the ink is running low. However, here's how you can reset this:
   • Resetting the Ink Monitor: When your printer displays a message stating “The following cartridge has run out,” do not close this notification on your computer. Instead, approach your printer and press and hold the STOP button (marked with a triangle) for about 5 seconds. This action should close the error window and disable the ink monitor. You can then continue to use the cartridge without interruption.
   • Dealing with Blinking Yellow Light: If you've disabled the ink monitor and the cartridge light is still blinking yellow, it’s actually a normal response indicating that the ink monitor is off. If the blinking light bothers you, a simple piece of duct tape over the LED can be an effective workaround.

For visual guidance, refer to the specific moment in our tutorial video here at the 3:15 mark. This segment directly addresses your issue and demonstrates the process step-by-step.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. For instance, resolving a simple clog might involve advice on unclogging procedures. However, if the printer remained inactive during downtime, a comprehensive service for the ink system could be necessary. Situations like a "paper jam" can arise from hundreds of potential causes, and solving such an issue has become something of an in-office jest. Hence, we're unable to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility BCH Technologies Printer Repair Service. Given the high demand, we operate on a first-come, first-served basis. Therefore, it might take a few weeks before we can attend to your printer if you choose to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage. Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you once again for reaching out to us with your concerns. We're always here to help and guide you through any printer-related issues you might encounter.