Troubleshooting Brother Printer Stuck in Fax Mode on Windows 10

Brother printers are known for their reliability, but occasionally users encounter issues that can disrupt their printing experience. One such problem is the printer getting stuck in Fax mode, as reported by users of the MFC L2700DW model driven by Windows 10. This article provides a comprehensive guide to troubleshoot and resolve this issue.

1. Check Printer Settings

The first step is to ensure that the printer settings are correctly configured. Access the printer properties on your Windows 10 system and verify that the default printer is set to the Brother MFC L2700DW. Additionally, check if there are any print jobs stuck in the queue.

2. Update Printer Drivers

Outdated or incompatible printer drivers can lead to communication issues between your Windows 10 device and the Brother printer. Visit the official Brother website or use the built-in Windows Update feature to ensure that you have the latest printer drivers installed.

3. Restart Printer and Computer

A common troubleshooting step is to restart both the printer and the computer. Power off the Brother printer, wait for a few seconds, and then turn it back on. Similarly, restart your Windows 10 device. This can often resolve temporary glitches in communication.

4. Network Connectivity

Since the printer is visible on the network, ensure that there are no connectivity issues. Check if the printer is assigned a static IP address and that there are no conflicting IP addresses in your network. Verify that your Windows 10 device can communicate with the printer over the network.

5. Firmware Update

Firmware plays a crucial role in the functionality of any device. Visit the Brother support website to check if there's a firmware update available for your MFC L2700DW printer. Updating the firmware can address software-related issues.

6. USB Connection as a Temporary Solution

As mentioned by users, connecting a laptop to the printer via USB circumvents the issue. While not as convenient, this temporary solution can help you continue printing while you investigate and address the root cause.

Troubleshooting a Brother printer stuck in Fax mode involves a systematic approach, ranging from checking settings and drivers to ensuring network connectivity and updating firmware. By following these steps, you increase the chances of resolving the issue without resorting to drastic measures.

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Happy Printing!