Technical Overview: Resolving Canon Pixma MG7550 Printer Recognition Issue on LAN

The Problem: Unrecognized Printer on iPad Air and HTC10

A user shared their experience with the Canon Pixma MG7550, highlighting that both iPad Air and HTC10 failed to recognize the printer. This issue emerged despite a history of reliable performance and cost-effectiveness in terms of cartridge sets. The user mentioned a recent paper jam that was successfully cleared, affirming the printer's active LAN status and a stable connection to the Virgin network. However, neither the iPad Air nor the HTC10 could detect the printer, showing error messages such as "no air printers detected" and "printer not available."

Troubleshooting Steps Taken

1. Connection Verification: The user ensured the printer's connection to the modem by re-establishing it, yet this did not resolve the problem.
2. LAN Status Check: The user confirmed that the disable LAN option was not activated, eliminating a potential cause for the recognition issue.

The Lightning Incident

The user later revealed a crucial detail that might have triggered the problem. They noticed lightning in the vicinity, causing internet instability. Once the internet stabilized, the printer remained unrecognized by connected devices.

The Solution: Performing a Full Reset

To resolve the recognition issue, the user undertook a significant step. They accessed the printer options and executed a Full Reset. This action proved to be the key to reconnecting the Canon Pixma MG7550 to both Android and Apple devices successfully.

Problem Solved

In conclusion, the recognition problem with the Canon Pixma MG7550 on the LAN was successfully resolved by performing a Full Reset. This method proved effective after the printer faced connectivity issues following a lightning incident affecting the internet stability.

Recommendations and Follow-Up

For more tech solutions and insights, consider following BCH Technologies on YouTube and exploring their tech blog. If you're in the Greensboro, North Carolina area, visit them locally for additional assistance.

By staying informed and exploring troubleshooting options, users can address printer recognition issues effectively and continue enjoying the reliable performance of their Canon Pixma MG7550.