Tech Overview: Troubleshooting Oversized Paper Printing Issue on Bizhub C350
- By Jee Comendador
- On Oct 17, 2023
- Comment 0
If you own a Bizhub C350 and have encountered problems when trying to print on oversized paper, you're not alone. This article will provide a comprehensive guide on how to address this issue, which may be frustrating, but can be resolved with the right steps.
Identifying the Problem
A user reported that their Bizhub C350 printer was refusing to print on paper larger than A3 size, despite the printer specifications indicating compatibility with larger paper sizes, such as Arch B (473x305mm) or even 305x1000mm with the side feeder.
Print Job Hangs Up
The issue was characterized by the print job being sent from the computer to the printer without any error messages, but then it would hang up, and no actual printing occurred. The user mentioned having tried to leave the printer on for an extended period, using different paper sizes (A3 wide, custom 457x305, and random sizes), and using different operating systems (64-bit Windows 7 and 8.1) without success.
The user was using a driver called "KONICA MINOLTA Universal PCL5" from "UPDPCL5Winx64_29011MU.zip" found online. They had also attempted using the official driver from the manufacturer's website, to no avail.
The Generic Driver Conundrum
Another user chimed in, suggesting that the issue might be related to using a generic driver rather than one specific to the Bizhub C350 model. This user had experienced similar problems with paper sizes, even after trying both the generic and official drivers from the manufacturer's website.
Manual Installation Attempts
The user had also tried manually installing basic printer installation .INF files, following the service manual's recommendations for paper handling in Tray 1 and bypass tray. However, the paper size issues persisted regardless of the original size of the PDF document being printed.
The Solution:
Installing a Universal Driver
The breakthrough came when one user successfully resolved the issue. The solution involved an unexpected workaround. Instead of just installing the printer driver for the Bizhub C350, they installed a universal driver package/utility first, and then added a different .INF driver within the C350's Printer Properties Advanced section.
The user had previously attempted to add the .INF file manually but encountered an error message. This time, however, by installing the universal driver package/utility first, they overcame the error and successfully resolved the issue.
It's worth noting that these kinds of workarounds can be counterintuitive, and it's not uncommon for users to face challenges when configuring printers for specific tasks. Troubleshooting printer issues often involves experimentation and trying different driver options.
Remember that printer specifications and driver compatibility can be finicky, and sometimes unconventional solutions are needed to get things working correctly.
In the case of the Bizhub C350, resolving the oversized paper printing issue may involve installing a universal driver package/utility before adding a specific .INF driver to address this particular problem.
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