Resolving Epson SC P900 Printer Disconnection Issue with Epson Media Installer on Mac OS Ventura

In the world of professional printing, the Epson SC P900 is a powerhouse, delivering stunning prints with precision. However, some users have encountered a vexing issue when using the Epson Media Installer on Mac OS Ventura. The problem manifests as a printer disconnection from the Print Layout app upon making edits in the Epson Media Installer. This article explores the reported issue and provides a step-by-step guide to troubleshoot and resolve the problem.

Printer Disconnection Challenge

Users of the Epson SC P900 on Mac OS Ventura have reported a recurring problem where any edit made in the Epson Media Installer leads to the printer losing its connection with the Print Layout app. The inconvenience is exacerbated by the need to delete and re-add the printer to restore the connection, resulting in the loss of newly created media settings.

Investigation Unveils ICC Profile Culprit

Upon further investigation, a user identified a potential root cause of the disconnection issue. It was found that a specific ICC profile added to the new media setting triggered the problem. The profile in question was a generic paper profile provided by the paper manufacturers. The user intends to contact the manufacturers to seek insights into the matter.

Troubleshooting Steps

For users grappling with the Epson SC P900 printer disconnection issue associated with the Epson Media Installer, there are several steps to consider for resolution:

1. Uninstall the Epson Media Installer: Begin by uninstalling the Epson Media Installer from the Control Panel. This process ensures a clean slate for subsequent troubleshooting steps.
2. Restart Your Computer: After uninstalling the Epson Media Installer, perform a system restart. This step helps in clearing any residual configurations and ensures a fresh start for the troubleshooting process.
3. Reinstall the Epson Printer Driver: To address any potential driver-related issues, reinstall the Epson printer driver from the official Epson website. Download the latest driver compatible with your operating system to ensure optimal performance.

In addressing the Epson SC P900 printer disconnection issue, users are encouraged to follow the outlined troubleshooting steps. By uninstalling the Epson Media Installer, restarting the computer, and reinstalling the printer driver, users can mitigate the problem and resume normal operation. Additionally, it's worth noting that specific ICC profiles, especially generic ones provided by paper manufacturers, may contribute to the issue. Users encountering persistent problems may find valuable insights by reaching out to the paper manufacturers for further assistance.

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