Q/A How to Address DTG Pro DTF Printing Issues and Component Replacement in Your Printer

Q: After replacing the print head and dampers in my printer as advised, it still won't print. I'm struggling to even connect new wiring. Can I bring my printer to you for repairs, considering I'm only 3 hours away and facing urgent orders?

A: The approach to resolving your printer's issue depends significantly on whether it's failing to print any color at all or if it's just missing some colors or showing streaks. If it prints some colors, the focus should be on the ink supply system, such as the Continuous Ink System (CIS), ink tubes, and capping stations. If no colors are being printed, there are typically two main problems to investigate:

1. Mainboard Issue: The fuse connected to the printhead might be burned out, which is a common cause for the printer not printing any color.
2. Driver Chip Problem: The driver chip on the mainboard could be malfunctioning or not sending a sufficient signal to the printer, leading to blank pages despite the printer appearing to operate normally.

In most cases, when the printer seems to work (initiates startup, performs cleaning) but doesn't print, ink is seen flowing into the waste tube, indicating that the system is not entirely blocked.

For more detailed troubleshooting, including how to disassemble the printer to access and assess these components, I invite you to visit our YouTube channel: https://YouTube.com/@bchtechnologies. Here, you'll find a wealth of information to assist you further. Additionally, for parts and professional repair services, our website www.bchtechnologies.com offers everything you need. Our repair service includes a comprehensive evaluation and repair of printers, covering sublimation and regular printers, DTF printers, and specific repairs like mainboard issues. It's crucial to understand that opting for a repair focused on a specific component will only address issues with that component; other existing problems could affect the newly repaired part.

Given your urgency and proximity, you're welcome to bring your printer to us for a thorough diagnosis and repair. We ensure each repair, including mainboard or specific component fixes, is done with the utmost care to get your printer back in working condition efficiently. Remember, our full printer repair service is in high demand and may have a waiting list, so please contact our support team to discuss your needs and how we can best assist you.