Problem: Department ID Manager not working on Google Chrome Mac OS

A user inquired about a workaround to resolve the issue of the Department ID Manager not functioning properly on Google Chrome Mac OS. Despite attempting to disable the print preview in kiosk mode and exploring various settings such as special features and presets, the issue persists. The Chrome print dialogue box appears, but the code and pin box fails to prompt, unlike in other applications such as Word. Interestingly, the problem seems to be isolated to Mac OS High Sierra 10.13, as it reportedly works fine on newer versions of Mac OS.

Solution: To address this issue, several steps can be taken:

1. Check Browser Settings: First, ensure that the browser settings are configured correctly. Navigate to Chrome's settings and check for any specific configurations related to printing or permissions that might be affecting the Department ID Manager's functionality.
2. Update Chrome: Ensure that Google Chrome is up-to-date. Sometimes, compatibility issues arise due to outdated browser versions. Updating to the latest version might resolve any underlying compatibility issues with the Department ID Manager.
3. Clear Cache and Cookies: Clearing the browser cache and cookies can often resolve unexpected issues with web applications. Navigate to Chrome's settings, locate the "Privacy and security" section, and choose the option to clear browsing data. Select the appropriate time range and ensure that cache and cookies are selected before proceeding with the clearing process.
4. Try Different Browsers: While Google Chrome is a popular choice, testing the Department ID Manager functionality on alternative browsers such as Safari or Firefox might provide insights into whether the issue is specific to Chrome or more widespread.
5. Contact Support or IT Department: If the issue persists despite attempting the aforementioned solutions, consider reaching out to the IT department or technical support for further assistance. They might have specific insights or solutions tailored to the organization's setup or network configuration.
6. Consider Operating System Upgrade: Since the issue appears to be isolated to Mac OS High Sierra 10.13, upgrading to a newer version of macOS might offer a more permanent solution. Newer operating system versions often include bug fixes and improved compatibility with various applications.
7. Community Forums and Online Resources: Explore online forums or communities where users discuss similar technical issues. Sometimes, other users might have encountered and resolved the same problem, providing valuable insights or workarounds.

Troubleshooting issues with the Department ID Manager on Google Chrome Mac OS High Sierra 10.13 involves checking browser settings, updating Chrome, clearing cache and cookies, testing on different browsers, seeking assistance from IT support, considering OS upgrades, and leveraging online resources for additional support. By following these steps, users can potentially resolve the issue and ensure smooth functionality of the Department ID Manager.

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