Identifying and Resolving Canon Printer Shutdown Error
- By Jee Comendador
- On Feb 13, 2024
- Comment 0
In recent days, numerous users of Canon printers, including models like the Maxify MB5350 and MG7520, have reported encountering an unusual error when attempting to power off their devices. The issue manifests as an unresponsive printer during the shutdown process, prompting users to manually disconnect the power source. Upon restarting, an error message appears, notifying users that the printer was not shut down properly and instructing them to use the power button.
Common Symptoms:
- Failure to shut down properly.
- Recurring error message upon restart.
- Periodic self-check processes leading to paper output.
Probable Cause: While the exact cause remains unconfirmed, speculation suggests a recent update pushed by Canon might be responsible for the malfunction. This speculation gains traction due to the simultaneous occurrence of the issue across various Canon printer models.
Troubleshooting Steps:
-
Power Cycling:
- Begin by powering off the printer using the power button.
- Disconnect the power cord from the printer and wait for a few minutes.
- Reconnect the power cord and turn on the printer.
-
Factory Reset:
- Locate the reset button on your printer (usually found near the power button or on the back of the device).
- Press and hold the reset button for at least 10 seconds until the printer restarts.
- Follow the on-screen prompts to set up the printer again.
-
Update firmware (if available):
- Check for firmware updates on the Canon website or through the printer's settings menu.
- If an update is available, download and install it according to the provided instructions.
-
Contact Canon Support:
- If the issue persists after attempting the above steps, contact Canon customer support for further assistance.
- Provide details about the error and any troubleshooting steps you've already taken.
Community Action: Some users have taken proactive measures by reaching out to Canon's CEO, Yoruku (Joe) Adachi, via email to express their dissatisfaction with the situation. While individual efforts can raise awareness, a collective approach may garner more attention from the company and potentially expedite a resolution.
Environmental Concerns: It's worth noting the environmental impact of prematurely disposing of printers due to software-related issues. Encouraging manufacturers to address and resolve such problems not only benefits consumers but also contributes to sustainability efforts by reducing electronic waste.
The Canon printer shutdown error presents a frustrating challenge for users, but several troubleshooting steps can potentially resolve the issue. From power cycling to firmware updates, exploring various solutions may lead to a successful resolution. Additionally, collective efforts to raise awareness and seek assistance from Canon can facilitate a quicker response and resolution to the problem. Let's work together towards a solution that ensures the continued functionality of our devices while minimizing environmental impact.
For more tech-related content and updates, consider subscribing to our YouTube channel BCH Technologies, following our tech blog, or visiting us locally in Greensboro, North Carolina.