How to turn off Chip Info (Anonymous usage information) for HP OfficeJet Pro and ENVY using 902 905 915 564 920 934 935 Cartridges
- By BCH Technologies
- On Feb 06, 2018
- Comment 0
The HP cartridges contain a memory chip that assists in the operation of the printer. Also, this memory chip stores information about the usage of the printer. The information includes the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used.
The printer uses the NPP (number of pages printed) to calculate how much ink left in the cartridge. Therefore, if you turn this anonymous usage off, the printer won't know how much ink you have and should let you print forever. We call this "gray chip" because the ink monitor will be grayed out.
Steps to Disable Chip Info for Officejet Pro
- 1. From the LCD display, go to SETUP
- 2. Select Preferences
- 3. Select Store Anonymous Usage Information*
- 4. Turn it off.
- 5. If you cannot find the "Store Anonymous Usage Information" selection, it is turned off already. You can reset the printer to factory setting and it should reappear.
Steps to Disable Chip Info for ENVY
- 1. From the Homes screen on the printer display, using the buttons to the right, scroll to and select Preferences
- 2. Use the down arrow button to select Data Storage and then press OK
- 3. Use the down arrow button to select Off and then press OK to turn off the function
- 4. Note: In you cannot find the selection, the chip info is turned off. To re-enable the usage information function, restore the factory defaults
- 5. You can continue to use the cartridge once you turn off the memory chip's ability to collect the printer's usage information.
Here is a screen capture of the HP's users manual: http://h10032.www1.hp.com/ctg/Manual/c05135226
Here is a screen capture of User's Manual for HP ENVY 4500
Also, this video shows how to turn the function off, and what happens after we do.
The printer model affected are, but not limited to, Officejet 6950 / 6954 and OfficeJet Pro 6960 / 6968 / 6970 / 6975 / 6978 / 6979. HP 934 ink cartridges work with: HP Officejet 6812, 6815. HP Officejet Pro 6230, 6830, 6835.