How to Resolve Epson T5470M Error 00122A: PF Motor Overload Error Troubleshooting Guide

Question

I'm experiencing an issue with my Epson T5470M printer, which is showing the error message 00122A. I've attached a video of the sound it makes when powering up, along with a photo of the error message. The printer was working fine a few weeks ago. Last week, when I tried to use it, the printer incorrectly indicated that the paper was low. After reinserting the roll, this error occurred. I couldn't find a video from your channel addressing this issue. Any assistance would be appreciated!

Answer

Thank you for reaching out to us. At BCH Technologies, we're grateful for your engagement and support, particularly with our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback is invaluable in helping us refine our technical expertise and content offerings.

The error message you're encountering, 00122A, indicates a PF Motor Overload Error. This error suggests that an overcurrent was detected because the PF Motor did not operate properly due to a load or obstruction. Giving you mentioned that this error happens right after you load new paper, you may want to check if the paper can feed in smoothly and didn't have any obstacles.

Here are some potential causes and solutions for this issue:

Causes of PF Motor Overload Error

• Load abnormality: An obstruction or additional weight may be impeding the PF Motor's movement.
• PF Encoder cable abnormality: The connection could be loose or the cable might be broken.
• PF Motor cable abnormality: Similar to the encoder cable, the connection might be faulty or the cable damaged.
• PF Encoder failure: The encoder might not be functioning correctly.
• PF Motor failure: The motor itself could be faulty.

Steps to Troubleshoot and Resolve the Error

1. Check for Obstacles:
   • Inspect the PF moving range for any obstacles blocking the movement. If you find any, remove them and see if the error resolves.
   • If the error persists, proceed to the next step.
2. Examine the PF Encoder Cable:
   • Check the connection of the PF Encoder cable. Reconnect if there are any abnormalities.
   • Test if the product recovers from the error. If not, continue to the next step.
3. Inspect the PF Motor Cable:
   • Ensure the PF Motor cable is properly connected. Reattach if necessary.
   • Check if the printer recovers. If the issue remains, proceed to the next step.
4. Replace the PF Encoder:
   • If the encoder is suspected to be faulty, replace it and test if the printer recovers from the error.
   • If the error persists, move to the next step.
5. Replace the PF Motor:
   • Finally, replace the PF Motor and check if the printer functions normally.

If the error continues after these steps, it may be necessary to escalate the issue to a professional technician or contact Epson support.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Therefore, we're unable to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis, so it might take a few weeks before we can schedule a drop-off or mail-in service.

Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries daily asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out to us. If you have further questions or need additional assistance, please don't hesitate to contact us directly.