How to Fix Paper Jam and Carriage Jam in HP OfficeJet 6958 and 6978 Printers

Paper jams and carriage jams are common printer problems that can be frustrating and time-consuming to resolve. If you are using an HP OfficeJet 6958 or 6978 printer and are experiencing paper jam or carriage jam errors, don't worry – we've got you covered. In this article, we'll show you how to troubleshoot and fix paper jam and carriage jam errors in these printers.

Before we dive in, it's worth noting that the steps outlined in this article apply to a range of HP OfficeJet printers, including the HP OfficeJet 6950, 6954, 6968, 6970, 6978, and 6900 series. So, regardless of the specific model you're using, you'll find the instructions here helpful.

To begin, we recommend watching our video tutorial on fixing paper jams and carriage jams in HP OfficeJet printers. This video provides a step-by-step guide on how to clear paper jams and resolve scanner failures in these printers. You can find the link to the video in the description below.

Once you've watched the video, follow these steps to troubleshoot and fix paper jam and carriage jam errors in your HP OfficeJet 6958 or 6978 printer:

Step 1: Turn off the printer

Before attempting to clear a paper jam or carriage jam, make sure to turn off the printer and unplug it from the power source. This will prevent any damage to the printer and reduce the risk of injury.

Step 2: Open the printer cover

Next, locate the printer cover and open it up to access the paper path. Make sure to follow the manufacturer's instructions for opening the cover, as the process may vary depending on the printer model.

Step 3: Check for jammed paper

Once the printer cover is open, check for any jammed paper or debris in the paper path. Gently remove any paper that is stuck or jammed in the printer. Be careful not to tear the paper or leave any small pieces behind, as this can cause further paper jams.

Step 4: Clear the carriage jam

If you are experiencing a carriage jam error, check to see if the carriage is stuck or obstructed in any way. Gently move the carriage back and forth to see if it can be freed from any obstructions. If the carriage is still stuck, refer to your printer manual for specific instructions on how to clear the carriage jam.

Step 5: Reset the printer

After clearing any jammed paper or resolving any carriage jams, it's important to reset the printer. Plug the printer back in and turn it on, then wait for it to go through its startup process.