How to Fix Canon Printer Paper Jam and Support Code 5100 Errors

Canon printers are reliable and high-quality printing devices, but like all electronics, they can sometimes encounter errors. Two common errors that Canon printers face are paper jams and support code 5100 errors. These errors can be frustrating, but they can be easily resolved with some simple troubleshooting steps.

Paper Jam Error

A paper jam error can occur when the paper is not loaded correctly or when there is a blockage in the printer's path. When a paper jam error occurs, the printer will stop printing and display an error message. To resolve the paper jam error, follow these steps:

Step 1: Turn off the printer and unplug it from the power source.

Step 2: Open the printer cover and remove any paper that is stuck inside the printer.

Step 3: Check for any torn or creased paper and remove it.

Step 4: Check the paper tray and make sure the paper is loaded correctly.

Step 5: Close the printer cover and plug the printer back in.

Step 6: Turn on the printer and try printing again.

Canon Fake Paper Jam Error

Sometimes, Canon printers can display a fake paper jam error message when there is no paper jam. This error message can occur when there is a problem with the printer's sensors. To fix this error, follow these steps:

Step 1: Turn off the printer and unplug it from the power source.

Step 2: Open the printer cover and manually move the ink cartridges to the center of the printer.

Step 3: Check for any small pieces of paper or debris inside the printer and remove them.

Step 4: Close the printer cover and plug the printer back in.

Step 5: Turn on the printer and try printing again.

Support Code 5100 Error

The support code 5100 error can occur when there is a problem with the printer's ink carriage. This error message can also occur if the printer's waste ink pad assembly is full. To fix this error, follow these steps:

Step 1: Turn off the printer and unplug it from the power source.

Step 2: Open the printer cover and manually move the ink cartridges to the center of the printer.

Step 3: Check for any small pieces of paper or debris inside the printer and remove them.

Step 4: Check the ink cartridges and make sure they are properly seated in the printer.

Step 5: Clean the encoder strip, which is a thin plastic strip located behind the ink cartridges, with a clean, dry cloth.

Step 6: Check the waste ink pad assembly and replace it if necessary.

Step 7: Close the printer cover and plug the printer back in.

Step 8: Turn on the printer and try printing again.