Hot to Fix Epson Phantom Paper Jams - Fake Paper Jam & Paper Loads Half-way

Today, we will continue to the second part of Epson's fake paper jam. There are lots of situations that make the Epson think there's a paper jam. There's no way I can sum them together and make one video. Maybe I do it piece by piece, and so you guys keep following me, so whenever I come to your question, you'll see the answer. Today I'm going to show you a weird one.

This printer, when you turn it on, everything looks okay. See, it can print out at the home screen. However, you can see the small wheels still turning. It will load half of a page, and then it'll stop, and a complain, there's a paper jam. I know, I have never seen that before. You take that piece of paper off, and then the process restarts again; you get a paper jammed. Take the paper off, and you get a paper jammed.

Let's work on it. I'll put the link to the last video above. In the previous video, we talked about maybe one of your gear is popped out, so when the printer spin this wheel, the force cannot be transferred to this wheel, and that'll cause a paper jam. This is not the case today. Then the second thing we're going to consider is the printer has a sensor right here, and it's called a paper eject sensor or PE sensor.

Let's take a look from the back. The top black lever, when there's no paper there, should fall into the slot vertically. Consequently, the lever blocks the sensor's light; the sensor knows there's no paper. When you're struggling with a paper jam, sometimes you'll pull this lever out, or you damage this lever. No worries, you can go to bchtechnologies.com and go to printer parts. You might be able to find a lever or any sensors. We usually have an excellent video to demonstrate how to install the sensor and how to test it. We'll then put a piece of paper through the roller and make sure no debris or obstruction stops the paper. Especially if you're printing stickers, sometimes there is a sticker got stuck on the wheel. Then the printer is trying to move to the left. What it's trying to say is, do you have a piece of paper on the left that jams the printhead's movement? We don't. Because we saw the error message comes up when the printhead is in the right position. I'll take my words back. Even the printer can move to the left; sometimes, the printer doesn't know it can move to the left because you got a piece of debris or something on the timing belt. I'll put another description above to show you how to check the timing belt. If this belt gets dirty, the printer will lose its location, and it doesn't know where the printhead is. We do the same thing to the right. No debris, the timing belt is clean, and we are out of ideas.

Don't give up yet. Another thing is the printer knows its location because it is referenced from the zero location. This printhead lock controls the zero location. You look at the zero location wrong, and you also get all the references, the right and left location incorrectly, that could be a factor. It might be a malfunctioning printhead lock. I think so far, I checked out okay, so that gets me excited. I decided to take the top off and take a better look. It took me two hours to check on every single thing, and then nothing's wrong at all. Then, just out of random, I press the stop key (the orange button)rather than push the blue key.

They ask me something about the fax, "Do I want to print the fax report?" I say, "No." and it went back to the home screen. You see the small wheel is turning now; it's trying to load a piece of paper. Before it can load that paper, I will press the orange stop button and say do not print the report. If it spits out the paper, I'll take the paper away. When it comes to the home screen and when I see the little wheel is turning, I'll press the stop button.

Every time the fax report number increase by one, so I hope there's an end to this. Eventually, it stopped. It went to the home screen without turning the small wheel. It seems the problem went away. I put the paper roller back and see if I can print a regular page. It was looking good. I don't have any ink in the cartridges, so it just prints out a blank page. Power it off and power it on, and print another test page.

Everything looks good, problem solved. We had to go through this much trouble to find out the solution is so simple. Somehow, the fax reports are interference with printing. If you cancel the reports, you will be back to work.