How to Fix the Scanner Error E-02 100016 on an Epson EcoTank ET-2720 Printer

Introduction

In this beginner's guide, we will demonstrate how to troubleshoot and fix the scanner error E-02 100016 on an Epson EcoTank ET-2720 printer. This comprehensive tutorial, brought to you by BCH Technologies, includes a step-by-step video below to help you resolve the issue and get your printer back in working order.

Identifying the Problem with the Scanner

The scanner error E-02 100016 is caused by an issue with the top gear in the scanner. To access the gear and fix the problem, you will need to remove the side cover, detach the three FFC cables, and unscrew the ground wire.

Removing the Scanner Screws

Before opening the scanner, you will need to remove the four screws holding it in place. Use a drill or screwdriver to carefully remove each screw, keeping them in a safe place for reassembly later.

Opening the Scanner

Once the screws are removed, carefully pry open the white top of the scanner. Be cautious during this step, as the glass is connected to the white part and could come off if too much force is applied.

Fixing the Top Gear

Inside the scanner, you will find the top gear. Push it down so it sits on top of the motor. Move the lamp all the way back over to its original position, ensuring it sits on the correct track. When laying the scanner back down, make sure it fits back into place properly.

Aligning the Bottom Gear

The bottom gear has small teeth that need to be aligned correctly with the top gear. Initially, you may think that simply pushing the top gear back down will fix the problem. However, there is a black lever that must be used to hold the top gear down, preventing it from popping back up when the motor runs.

Reassembling the Scanner and Testing

After adjusting the gears and securing them with the black lever, reassemble the scanner by screwing it back together and reattaching the FFC cables and ground wire. Once everything is back in place, test the scanner by scanning a document or image, such as a Pokemon card, to ensure the error has been resolved.

We hope this beginner's guide has helped you troubleshoot and fix the scanner error E-02 100016 on your Epson EcoTank ET-2720 printer. With the step-by-step instructions and video tutorial provided, you should be well-equipped to tackle this issue and restore your printer's functionality. For more information and support, visit us at www.bchtechnologies.com or locally at Greensboro, North Carolina. Happy printing!