Fix Paper Jams or No Paper Problems for Canon PIXMA TS6220 TR8520 Support Code

Today we're going to work on troubleshooting Canon paper jams. The problem started with a Canon PIXMA 492-490, and then it just jams left and right. What's going on with Canon? Now the model is not that important here. It is good to eliminate other factors such as a computer connection, those things for a start. The easiest way is to copy a white blank page using a photocopy, so you'll have no computer involved, also because your copy blank is you're not going to use up any inks.

Then let's do a divide and conquer. There are two steps for a paper to print. The first step is to pick a paper from underneath and then load it to the upper deck. You may have a piece of jammed paper on the upper deck, and you might have a malfunctioning PE sensor, the paper eject sensor, you might have a bit of debris, or a piece of paper get stuck inside the roller. To eliminate this, you can scan from the back feeder go over the upper deck. If that piece of paper works out okay, you don't have to troubleshoot those.

It is my first time using this printer. I scanned a colored page to make I have the inks, but you should use the blank page. It seems that this printer is okay on the upper deck. Let's get the party started. Those rollers need to be free spin, and that looks good. A little bit of debris here, but I don't think it's a problem. I use my thumb to move this gear counterclockwise, and you should see this single roller spin and then put your finger on it to give some resistance, and you can feel there's some resistance there. I'll do the same on the other side. If you spin the wrong way, you won't feel resistant, but you should feel the resistance if you rotate counterclockwise.

Because I didn't see anything apparent, sometimes it may be just the shaping that shifts this tray's position. I install it back, and let me show you another trick. I'm going to manually feed up the paper on the top tray and at the top deck. I allow the bottom deck spins it out to see visually if every part is working. I hit a copy function. It's looking good. Now do check the pickup motor working correctly. This time I do not put a paper on the upper deck. You're going to see the stops and then spill the rest of the paper. I've marked where it stops, and that should measure about three inches that should pass three inches. About three and a quarter, three and a half inches. For those folks in England, you also, "How many centimeters?" Sorry, we thought you asses we can use your imperial system. That looks good. Let's take her for a spin. Notice, we're printing from the lower deck now, and everything looks okay.

We also tested the ADF feeder to scan the back. This one, it seems, all because of the location of that rolling tray. We take it out and clean it, and put it back, and everything works.

Now we move on to the second printer. This problem is usually caused by the print header not able to move. You might still have some jammed paper in there, or something is jamming the print head's movement. Also, you may have a broken cable encoder. There it is. I see it. This waste assembly is knocked off the position, and you can see it's missing some top parts there. I need some one-on-one time with this guy, and I fix it, maybe not today.

You have a paper jam, and then you shut the printer down, the printhead will rest on this pad and with the paper. If you fight too hard, you're going to rip the top off this waste ink pad, and you're going to damage the printer. Put a paper clip on this, and then we'll move on to the next printer. The top scan looks okay, so we're going to work on the bottom. This part is cool. I want to see that. TS8220 also can print on CD, and also it has one extra blue ink. If you didn't see the video, I put a link above. I demonstrated at this series is weak on the blue. There's a small part from that video. The outside line is a real photo printer, and the inside bar is this Pixma series. All those wireframe regions are the colors Pixma cannot print without blue ink. Back to reality, we have a paper jam here.

The outside cover looks. Pay attention to that pickup roller. You can see multiple pages get cramped without the roller. This picture is what it looks look like underneath if I remove the paper tray. Make sure that the rotor can fall with gravity and it's not stuck. Somehow this paper tray does feel weird. Now, this is why. Let me take a working paper tray. When you remove it, there should be a tab here that allows you to collapse or expand it. You cannot collapse or extend it without pressing this lever. Let me flip it over—the good one on the left, the better ones on the right. You can see the better one is completely missing that piece.

We will put a paper in. The paper should line up in the front before the tab on the top. How do I fix it? Duct tape. We still scan the blank page and see if the printer can pick up a single piece of paper without jamming. What's going on? Why does it say there's no paper? There's plenty of paper there, and the roller doesn't pick it up. I can see the paper is too far back. There's a big gap between the paper and the roller. Somehow this switch got the switch to A4. You can see the paper is too far back. I have to push it forward and make a lighter size so that it can line up correctly. This blue part is broken completely. It cannot hold its position. Duct tape time. Duct tape in the front and duct tape back. It seems to be working fine now.