Canon G2100 Printer Error 5011/5012 - Carriage Doesn't Move: A Troubleshooting Guide

Symptom Description:

• Upon turning on the printer, you observe alternating flashes of the ON green light and the orange light (22 times each), followed by a pause and then repeating.
• Attempting to print results in error 5011, and previously, you encountered error 5012.
• The carriage remains stationary, hindering the printing process.
• Manually moving the carriage is possible, but the automatic movement is impaired.

Possible Cause:

According to a community suggestion, error codes 5011/5012 might be linked to a detached scanner ribbon. This issue can potentially be addressed by reattaching the ribbon, but it requires a certain level of comfort with disassembling the printer. Consider this solution if your printer is out of warranty.

Troubleshooting Steps:

1. Check the Scanner Ribbon:
   • Power off the printer and unplug it for safety.
   • Open the printer cover to access the internal components.
   • Locate the scanner ribbon and ensure it is securely connected. Reattach if necessary.
2. Inspect for Obstructions:
   • Examine the printer for any visible obstructions that may hinder the carriage's movement.
   • Remove any debris or foreign objects that might be impeding the printer's functionality.
3. Perform a Manual Carriage Movement:
   • With the printer off, gently move the carriage along its track to check for any physical hindrance.
   • Ensure smooth movement without any unusual resistance.
4. Update Printer Firmware:
   • Visit Canon's official website and check for any available firmware updates for your G2100 printer.
   • Download and install the latest firmware to address potential software-related issues.

Additional Considerations:

• Printer Warranty: If your printer is still under warranty, consider contacting Canon's customer support or visiting an authorized service center for professional assistance.
• Technical Comfort Level: Only attempt disassembly and reattachment of internal components if you feel confident and comfortable doing so. If unsure, seek professional help.
• Community Support: Online forums and communities, such as our YouTube channel (https://youtube.com/@bchtechnologies), can provide valuable insights and step-by-step guides shared by users facing similar issues.
• Local Assistance: If you're in Greensboro, North Carolina, consider seeking local printer repair services for hands-on support.

Addressing the Canon G2100 printer error 5011/5012 and the non-moving carriage involves a systematic approach. Follow the troubleshooting steps mentioned, keeping in mind your technical comfort level. Explore online resources, including our YouTube channel and tech blog, for additional support. If issues persist, seek professional assistance or visit a local service center.