For BCH R2R DTF, BCH Converted ET-8550 DTF, and Supported Third-Party DTF Printers

Protect your DTF printer with a BCH service plan designed to reduce repair labor costs and give you access to professional repair support after the initial warranty period.

BCH service plans are sold separately and are available in 1-year, 2-year, and 3-year options. Coverage and pricing vary by printer type because different printers have different labor requirements, part costs, and repair risks.

Standard Labor Plan

The Standard Labor Plan is designed for customers who want repair support without paying full hourly labor charges.

Included:

• Repair labor coverage
• Diagnostic labor coverage
• Professional repair support
• No hourly labor charge for covered repair work
• Available in 1-year, 2-year, and 3-year terms

Customer is responsible for:

• $80 Shop/handling fee per service visit
• Replacement parts
• Shipping costs, if applicable
• Consumables and maintenance supplies
• Damage caused by shipping damage

Premium Parts + Labor Plan

The Premium Parts + Labor Plan is designed for customers who want stronger repair protection. This plan includes covered repair labor and approved covered replacement parts (the printhead is a consumable item and not covered).

Included:

• Repair labor coverage
• Diagnostic labor coverage
• Approved covered replacement parts
• Professional repair support
• No hourly labor charge for covered repair work
• Available in 1-year, 2-year, and 3-year terms

Customer is responsible for:

• $80 Shop/handling fee per service visit
• Shipping costs, if applicable
• Consumables and maintenance supplies
• Wear items or excluded components such as printheads
• Damage caused by shipping damage

Important Service Plan Terms

Service plans are sold separately from the printer. The service plan begins from the purchase date unless otherwise stated.

A shop/handling fee applies to each service visit. This fee helps cover intake, handling, inspection setup, administrative processing, and service preparation.

The Standard Labor Plan covers repair labor only. Replacement parts are not included.

The Premium Parts + Labor Plan includes approved covered replacement parts, but coverage varies by printer model and part availability.

Service plans do not cover:

• Ink
• DTF film
• Powder
• Printhead
• Cleaning solution
  
• Consumable items
• Unauthorized modifications
• Unauthorized repair attempts
• Shipping damage
• Cosmetic damage that does not affect printer function

For third-party DTF printers, parts coverage depends on whether compatible replacement parts are available. If a part is unavailable, discontinued, proprietary, or must be sourced from the original manufacturer, BCH may provide labor support while the customer is responsible for obtaining or paying for that part.

Recommended Plan

For most customers, the Standard Labor Plan is the most affordable way to reduce repair costs.

For customers who want stronger protection, the Premium Parts + Labor Plan is the better choice because it includes both covered labor and approved covered replacement parts.

For roll-to-roll DTF printers and third-party DTF printers, the Premium Plan is recommended because repair labor and downtime can be more expensive.

For converted ET-8550 DTF printers, the Standard Labor Plan is often enough for customers who are comfortable paying for smaller replacement parts when needed.