Which PFG Do I Need for My HP 9000-Series Printer? (Clear Guide for Ordering the Correct Part)

Question:

I'm trying to find the correct PFG to repair my HP 9000-series printer, but I can't seem to locate the right one on your website. Based on the photos online, it looks like all PFGs for the 9000-series HP models might be the same. Can you confirm which PFG I should order to replace the broken one in my printer? I'd like to purchase two.

Answer:

Regarding your concern: yes, the PFG (Paper Feed Guide) used in HP 9000-series printers is the same across the series. HP designed these models with a shared mechanical architecture, and the PFG component does not differ between sub-models in this lineup. That means if your printer belongs to the 9000 family-such as the HP OfficeJet Pro 9020, 9025, 9015, 9018, etc.-you can safely order the same PFG part for replacement.

A few additional notes that may help:

• PFGs commonly fail due to mechanical stress, such as repeated paper jams, fast pulling, or misaligned media.

• If your printer has been showing symptoms like paper not feeding, skewed paper alignment, or intermittent "paper load" errors, a cracked or broken PFG is often the cause.

• There are no HP error codes specifically for a damaged PFG, but you may see general messages such as:

  • "Paper Jam"

  • "Paper Load Error"

  • "Paper Size Mismatch"

  • "Tray Empty" when the tray actually has paper
    These can all be triggered when the PFG fails to hold or guide the paper correctly.

If you plan to order two, that's completely fine-they are interchangeable and will fit any HP 9000-series printer that uses this feed system.

Addressing printer issues often requires hands-on inspection, which makes remote troubleshooting and repair guidance limited. For that reason, we're unable to offer personalized technical diagnosis or step-by-step repair support remotely. However, we do provide in-person evaluation and repair services at our local diagnostic facility, which you can learn more about here: printer repair service (https://bchtechnologies.com/printer-repair-service). Due to high demand, service is on a first-come, first-served basis, and it may take a few weeks before your printer can be processed once dropped off.

Our repair options include full-unit repairs or part-specific repairs with clear instructions. Still, we understand that our service pricing may not be the most budget-friendly. This is why we strongly encourage self-help through online resources. A great place to begin is YouTube-either broadly or by visiting our channel: BCH Technologies on YouTube (https://youtube.com/@bchtechnologies). Use the search icon next to the "About" tab to look up terms like "HP 9000 PFG" or "HP paper feed repair." With nearly a decade of videos, it's tough to remember every tutorial, so searching directly is the most efficient method. Plus, YouTube will often suggest helpful videos from other creators as well.

Thank you again for reaching out and for your continued support of what we do. Your questions help us build better resources for everyone working to keep their printers running smoothly.