Understanding and Fixing the Procolored XP600 DTF Printer Error 013064 (Print Control Thread Error)

Question:

My Procolored XP600 DTF printer's light is blinking red, and the screen shows error code 013064 Print Control Thread Error, which caused a print error and shutdown. What could be causing this and how do I fix it?

Answer:

Regarding your Procolored XP600 DTF printer showing Error 013064: Print Control Thread Error, this code typically appears when the printer's control system cannot properly communicate with the printhead. Below are the most common causes and the steps you can take to diagnose the issue:

1. Faulty or Loose FFC (Flat Flexible Cable)

The XP600 printhead relies on two or more FFC cables to carry high-speed data signals between the mainboard and the printhead.

Possible issues:

• Loose connection at the mainboard

• Loose connection at the printhead carriage

• Bent, creased, or partially broken cable

• Oxidation or ink contamination on the contacts

What you can check:

• Power off and unplug the printer.

• Inspect both ends of the FFC cables. Remove and reinsert carefully.

• Check whether any pins look burned, uneven, or damaged.

• Make sure the cables are inserted straight and fully seated in their connectors.

2. Printhead Control Board (Head Board) Problems

The head board is the small driver board mounted near the printhead that converts signals from the mainboard into actions on the printhead.

Possible issues:

• Overheating or failed head board

• Damaged components due to moisture or ink leak

• Voltage irregularities

What you can check:

• Inspect for signs of corrosion, burn marks, or liquid damage.

• Ensure the board is firmly attached, with all connectors seated properly.

• If you recently replaced the printhead, verify that the head board matches the correct XP600 model.

A failing printhead board is a very common cause of error 013064.

3. Printhead Failure

If the XP600 printhead itself develops an internal short or the internal driver becomes unstable, the printer will detect a communication fault and trigger this stop-code.

Signs your printhead may be damaged:

• Intermittent firing before the error began

• Ink leakage into the ribbon cable area

• Sudden stop or shutdown during printing

• Frequent static discharge when touching the printer (can damage printhead electronics)

What you can do:

• Check for ink around the FFC connectors.

• Gently clean the printhead contacts if ink contamination is visible.

• If the error persists after checking the FFC cables and head board, the printhead may need replacement.

4. Mainboard or Firmware Communication Issues

This is less common but still possible.

If caused by the mainboard:

• The mainboard may fail to send stable signals to the printhead.

• Firmware corruption can also trigger communication errors.

Actions to consider:

• Perform a full power cycle (unplug for 5-10 minutes).

• Check if any recent firmware updates or electrical surges occurred.

• If other components on the printer also misbehave, the motherboard may be the root cause.

Summary of Most Likely Fixes

Based on your symptoms, the top suspects are:

1. FFC cables - reseat or replace.

2. Head board - inspect or replace.

3. Printhead - check for damage or shorting.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems, and because of this, we're not able to provide remote troubleshooting or hands-on repair assistance online. We do offer in-person evaluation through our local diagnostic facility at BCH Technologies Printer Repair Service (https://bchtechnologies.com/printer-repair-service). Please note that, due to high demand, our repairs operate on a first-come, first-served basis and may require a few weeks. We can repair an entire printer or specific components, and our process includes clear instructions for drop-off. That said, our repair rates may not be the most budget-friendly, so we strongly encourage self-help and research-starting with YouTube or our BCH Technologies YouTube channel (https://youtube.com/@bchtechnologies). Use the search icon on the channel page to look up specific topics. With nine years of videos and dozens of daily questions, searching is often the fastest way to find the help you need, and YouTube may also recommend helpful videos from other creators.

Thank you again for reaching out, and we truly appreciate your patience and support. If you have more questions or need clarification, feel free to reply anytime.