Troubleshooting Ink Flow Issues with Third-Party CISS Systems: What You Can Do Before a Professional Inspection

Question:
I recently purchased a Continuous Ink Supply System (CISS) tank from another company, but I can't seem to get my printer and inks to flow properly. Is there any way BCH Technologies could take a look at it for me?

Answer:

Regarding your issue with ink not flowing properly through your third-party CISS (Continuous Ink Supply System), this is a fairly common problem and can result from several potential causes. Let's break them down so you can troubleshoot effectively before bringing the printer in for evaluation.

1. Check for Proper Air Balance

Each CISS tank relies on maintaining the correct air pressure to ensure smooth ink delivery. If the air vents (usually small holes or rubber plugs near the top of each tank) are closed, ink won't flow properly.

• Make sure each air hole is open when the printer is in use.

• When the printer is not being used or is being transported, those holes should be sealed to prevent leaks.

If your tank system has small air filters, they should be inserted into the air holes-without blockage-to balance the air pressure.

2. Inspect for Ink Line Blockages or Air Bubbles

Air trapped in the CISS tubes can prevent ink from reaching the printhead evenly.

• Hold the ink tank slightly higher than the printer and check the tubes.

• If you see air gaps or bubbles, you can prime the ink lines by using a syringe on the cartridge outlet to gently pull ink through until the lines are fully filled.
  Be careful not to apply too much suction pressure, as this can damage the internal seals.

3. Check Cartridge Seal Alignment

If the cartridges included with the CISS are not seated correctly in the printhead carriage, the printer won't draw ink at all.

• Remove each cartridge and inspect the rubber gaskets and nozzle connectors for clogs or misalignment.

• Reinsert them firmly until you hear or feel a click.

• Run a nozzle check to see if ink is flowing. If you see missing lines or blank sections, perform a head cleaning cycle once or twice.

4. Examine the Ink Tank Level and Flow Direction

Ink should flow from the main tanks through the tubes to the cartridge reservoirs. If the tank or the connecting tubes are too low compared to the printer, gravity will restrict the ink flow.
Keep the tank at the same height as the printer's base for proper pressure balance. Avoid raising it too high, which could cause ink leakage or over-saturation.

5. CISS Compatibility and Quality Issues

Some third-party CISS kits, especially from non-specialized sellers, may have incorrect pressure chambers, loose tubing, or defective one-way valves. These can cause persistent flow issues even after priming. If you find that the ink still doesn't flow correctly after trying the above steps, the CISS system may not be compatible with your printer's micro-pump design or ink type.

At BCH Technologies, we design our CISS systems and ink formulations to work seamlessly with Epson and Canon printers, ensuring stable ink flow and color consistency. Even small differences in tubing diameter or cartridge chip design can make a big difference in reliability.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We do, however, offer in-person diagnostic and repair services at our local repair facility (https://bchtechnologies.com/printer-repair-service). Because of high demand, we operate on a first-come, first-served basis, and it may take a few weeks before we can evaluate your printer. Our services are structured to repair either the entire printer or specific parts, with clear guidance on how to proceed.

That said, if you'd prefer to try some self-help before bringing it in, we recommend visiting our BCH Technologies YouTube channel (https://youtube.com/@bchtechnologies). Use the search icon beside "About" on the right-hand side of the menu bar to look for videos related to CISS installation, air pressure balancing, or ink line priming. We've created numerous tutorials over the past nine years, and searching directly on YouTube is the fastest way to find one specific to your printer model.

Thank you again for reaching out and for your continued support of BCH Technologies. We appreciate your dedication to maintaining your printer and learning through our resources-it's customers like you who inspire us to keep improving and sharing our expertise.