Printer Showing Error After Replacing Cartridge - What to Do

Question:
After replacing my printer cartridge, the printer is now showing an error message and won't allow me to access the main screen. What could be causing this issue, and how can I fix it?

Answer:

When you replace an ink cartridge and immediately encounter an error message, it usually indicates that the printer detected something irregular about the cartridge installation or communication. Below are several possible causes and solutions:

1. Check for Cartridge Recognition Issues

If the printer displays an error such as "Cartridge not recognized" or "Ink cartridge error", it could mean:

• The cartridge was not seated properly. Try removing and reinstalling it carefully.

• The cartridge chip is dirty or misaligned. Wipe the gold contact chip gently using a lint-free cloth and reinstall.

• The cartridge is incompatible. Some printers (especially Epson models) may reject third-party or refilled cartridges after firmware updates. Check if your cartridge model exactly matches the printer's specifications.

If your printer model is Epson, avoid firmware updates unless necessary-they sometimes block third-party cartridges. You can check for compatible cartridges or chip resetters through our website or reach out to confirm compatibility.

2. Check for Cartridge Lock or Door Errors

Certain printers (like Canon or Epson EcoTank models) will refuse to start if the cartridge door or cover sensor isn't properly engaged. Make sure the cartridge latch clicks firmly into place and that the printer lid is fully closed. A misaligned door sensor can trigger persistent error codes.

3. Power Reset the Printer

A quick reset can sometimes clear stored errors:

1. Power off the printer and unplug it from the wall.

2. Wait at least 3 minutes.

3. Plug it back in and restart the printer.

If the printer displays the same error, remove all cartridges, clean the contact points again, and reinstall one at a time to identify which cartridge triggers the issue.

4. Look for Specific Error Codes

If the display shows a code like E-05, 0x9A, or 0xEA, note it down.

• E-05 / E-06 (Canon): Often means the cartridge isn't detected or installed correctly.

• 0x9A / 0xEA (Epson): Typically indicates a carriage or encoder sensor problem. Remove the cartridges, check for obstructions or ink residue near the carriage area, and gently move it side to side to ensure free movement.

If none of these steps resolve the issue, it's possible the cartridge chip is defective or the printer's sensor system needs cleaning or service.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Therefore, we're unable to provide remote troubleshooting or support for printer repairs. However, we do offer in-person evaluations through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Our repair services operate on a first-come, first-served basis, so there may be a wait time of a few weeks. We can repair either the whole printer or specific components, depending on your needs. While our rates may not be the lowest, we always encourage self-help through online learning. You can start by searching our YouTube channel homepage (https://youtube.com/@bchtechnologies) using the search icon next to "About" to find videos related to your printer model or error. YouTube may also suggest helpful videos from other channels.

Thank you again for your patience and support. We truly appreciate your trust in BCH Technologies and look forward to helping you keep your printer running smoothly.