HP DeskJet 2130 Printer Issue: Print Job Stuck in Queue

Question:
My HP DeskJet 2130 series printer is giving me a problem. I get a message saying that my printer has a job queued, but it doesn't actually print anything. I've tried reinstalling the software, but the issue persists. What should I do?

Answer:
Thank you for reaching out to us at BCH Technologies! We sincerely apologize for the delay in responding to your inquiry. We understand that printer issues can be quite urgent, and we appreciate your patience as we carefully consider your problem. We value your engagement and support, particularly with our BCH Technologies YouTube Channel (https://youtube.com/@bchtechnologies). Your feedback is invaluable in helping us improve our technical expertise.

Now, let's address the issue you're experiencing with your HP DeskJet 2130 series printer. The problem where the printer shows that it has a job queued but doesn’t actually print is commonly due to a stuck print queue or a communication glitch between the computer and the printer. Even reinstalling the software may not fully resolve this issue unless the print spooler is properly reset.

Steps to Fix the Stuck Print Job Issue:

Step 1: Cancel All Print Jobs

1. Open the Control Panel on your computer and go to Devices and Printers.

2. Locate your HP DeskJet 2130, right-click on it, and select "See what’s printing".

3. Click "Printer" on the top menu, then choose "Cancel All Documents".

   • If the status shows "Deleting" but remains stuck, proceed to Step 2.

Step 2: Restart the Print Spooler Service

1. Press Windows Key + R, type services.msc, and press Enter.

2. Scroll down to find Print Spooler.

3. Right-click it and choose Stop.

4. Open File Explorer and navigate to:

   • C:\Windows\System32\spool\PRINTERS

   • If prompted, click "Continue".

5. Delete any files inside that folder.

6. Go back to the Services window, right-click on Print Spooler, and select Start.

Step 3: Check USB or WiFi Connection

• If connected via USB, try using a different port or cable.

• If connected via WiFi, ensure the printer is linked to the correct network.

Step 4: Print a Test Page

• After completing these steps, print a test page to verify that the issue is resolved.

If the problem persists even after following these steps, there might be a deeper software conflict or firmware issue. You can also try updating the printer’s firmware or reinstalling the latest drivers from HP’s official website.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. It may take a few weeks before we can schedule your printer drop-off. Our services are designed to repair either the entire printer or specific components, and we provide clear instructions on how to proceed. Although our rates may not be the lowest, we encourage you to explore self-help options, including searching for solutions on our YouTube channel (https://youtube.com/@bchtechnologies). Using YouTube’s search function can efficiently direct you to relevant content.

Thank you again for your support and engagement. We truly appreciate your inquiry, and we hope this solution helps resolve your issue. Feel free to reach out if you have any more questions!