How to Resolve Loud Slam Sounds and Error Lights on a ProColored F13 Printer

Question:
"I have a ProColored F13 printer. After doing a head flush and nozzle check, everything seemed fine. However, during a test print, the printhead made a loud slam sound, and then the red lights for ink and paper started flashing. I turned the printer off and tried to restart it, but it wouldn't turn back on. I replaced four transistors, but the issue persists. Can you help?"

Answer:

From your description, it seems like the issue is related to the printer's mainboard. The loud slam sound you heard during the print process is typically an indication of a mechanical failure or a sudden jolt within the printhead assembly, which could have caused further damage to the mainboard. The flashing red lights for ink and paper often point to a system error, which could be caused by a short or malfunction in the mainboard after the printhead's sudden movement or failure.

Given that you've already replaced the transistors and the problem persists, it's likely that the mainboard itself has been damaged, possibly burned out due to an electrical fault. The mainboard controls various crucial functions, including printhead movement and communication with other components. When this part fails, it can result in the symptoms you've described.

In such cases, the best course of action is to repair or replace the mainboard. We offer mainboard repair services here at BCH Technologies. Replacing the mainboard or repairing it might resolve the issue, allowing your printer to function correctly again.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer in. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for your inquiry, and we hope this helps resolve your printer's issue.