How to Handle "Cartridge Not Recognized" Errors on Epson XP-960 After Firmware Updates

Question: I’ve been using third-party cartridges in my Epson XP-960 with no issues, but after a recent firmware update, my printer no longer recognizes them, even though they worked before. Will BCH Technologies' Chip Resetter for T277 cartridges fix this problem and get my printer working again?

Answer:

Understanding the Firmware Update Impact

Many users misunderstand Epson's firmware updates. While updates are often associated with improved performance or security in general tech devices, Epson’s firmware updates are notorious for a different reason: they are designed to disable compatibility with third-party or refilled cartridges.

Here’s what the firmware update can do:

• Disable third-party chips: Even if your cartridges previously worked, the update can cause them to be permanently rejected.

• Kill resettable OEM chips: Resetting used OEM chips with our chip resetter may still result in rejection.

• This can affect unused OEM cartridges. Sometimes, even brand-new, unopened, original Epson cartridges are flagged as invalid.

• Render the printer inoperable: In worst-case scenarios, the update can brick the printer’s cartridge recognition system, making the device unusable unless OEM cartridges are accepted—and sometimes not even then.

This is not just a temporary issue—it’s often irreversible unless you can roll back the firmware. However, Epson does not always provide a public rollback method, and firmware downgrades are frequently locked or removed from their support sites after a short time.

What Can You Do?

1. Attempt a Firmware Rollback: If lucky, your printer may allow you to reinstall a previous firmware version. This usually involves downloading an older firmware file (if you can find one) and running it with the printer connected via USB. Some online forums or YouTube videos may provide step-by-step guides.

2. Check OEM Cartridge Compatibility: If rollback isn’t possible, test your printer with new OEM cartridges. Occasionally, printers will still recognize these, even after the update.

3. Avoid Future Updates: If you manage to get the printer working again, disable automatic firmware updates through the printer’s settings or Epson’s software utility to avoid future issues.

While some users believe that firmware updates help improve printer reliability or function, this is sadly not the case regarding aftermarket cartridge usage. Epson’s updates generally reinforce their proprietary supply chain but do not support user flexibility.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we cannot provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. It may take a few weeks to get your printer to drop it off. Our services are structured to repair a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thanks again for your question and for being part of our community. We hope this information helps you make an informed decision on your next steps.