How to Fix Printer WiFi Connection Errors and Common Troubleshooting Steps

Question:
"My printer keeps saying there's an error and won't connect to my WiFi. What should I do?"

Answer:

When a printer fails to connect to WiFi, it could be due to several factors ranging from network settings to device-specific issues. Let's walk through some common troubleshooting steps and error codes you may encounter.

Step 1: Check Your WiFi Network

First, make sure your WiFi network is up and running. Try connecting other devices, like your phone or laptop, to the WiFi to confirm there are no issues with the router or signal. If your other devices are also struggling to connect, consider restarting your router. This can often resolve temporary connectivity issues.

Step 2: Reset the Printer's Network Settings

If the network is working fine, the issue may be with the printer's connection settings. Here's what to do:

1. Navigate to the printer's control panel or settings menu.

2. Look for a network or WiFi setup option.

3. Reset the network settings to default (this may vary depending on your printer model).

4. Then, reconnect the printer to your WiFi by following the setup process, either manually entering your network details or using a WPS connection if supported.

Step 3: Ensure the Correct WiFi Network is Selected

Sometimes printers get confused and try to connect to an old network or a different WiFi network. Double-check that the printer is trying to connect to the right one. This can usually be checked in the wireless settings menu of the printer.

Step 4: Update Printer Firmware

Outdated firmware can sometimes cause connectivity problems. Check the manufacturer's website or the printer's menu for an option to update the firmware. Updating to the latest version can fix bugs and improve network performance.

Step 5: Check for Error Codes

Some printers will display specific error codes when there is a problem connecting to WiFi. Here are a few common ones:

• Error Code 79: This indicates a communication issue between the printer and network. Try restarting both the printer and router.

• Error Code 5011: This error is often linked to network misconfiguration or a weak WiFi signal. Ensure the printer is within range of the router and that there are no obstacles interfering with the signal.

• Error Code 0x9a: This often appears when the printer fails to find the network. Again, resetting the network settings or rebooting the printer may help.

Step 6: Reconnect Using the Printer's App or Software

If your printer supports mobile apps like the Epson iPrint app, you can try setting up the printer through the app instead of manually. The app can sometimes bypass network setup issues by automatically detecting the correct settings.

If these steps don't resolve the issue, the next best option is to contact the printer manufacturer's support team, as there may be specific model-related fixes that need to be applied.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer in. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out, and we hope this helps resolve your WiFi connection issue.