How to Fix "Paper Out in Cassette 2" Error on Epson ET-8550 Printer

Question:
My Epson ET-8550 printer powers on correctly, but whenever I attempt to perform a print head cleaning, the process begins and then abruptly stops with a clicking noise on the right side of the printer, showing the error message, "Paper out in Cassette 2." However, I've ensured that Cassette 2 is properly loaded with paper, the paper is correctly seated, and the paper rollers have been cleaned and appear to be functioning. What could be causing this, and how can I resolve the issue?

Answer:

Regarding your issue with the Epson ET-8550, the error message "Paper out in Cassette 2" typically indicates that the printer cannot detect paper properly from the second cassette. Here are several steps and considerations to help you resolve this problem:

1. Check Cassette Placement:
   Cassette 2 is located at the bottom of your Epson ET-8550. Sometimes users unintentionally remove it, especially if they commonly use the rear feeder. Double-check to confirm the cassette is securely inserted into the printer.

2. Paper Size and Positioning:
   Ensure the paper loaded is standard US Letter-sized paper, properly aligned, and seated within the cassette guides. Even a slight misalignment can trigger this error.

3. Inspect the Paper Grabber and Duplexer:
   If the cassette is correctly loaded and aligned, the issue might stem from the printer's paper grabber mechanism or duplexer. The clicking sound you hear usually indicates mechanical stress or blockage. Here are some steps to investigate:

   • Paper Grabber: Inspect the grabber mechanism for any visible debris, stuck paper, or broken parts. If it fails to grab paper, the printer erroneously detects no paper.

   • Duplexer: The duplexer unit allows two-sided printing and can also cause mechanical jams or clicking sounds. Remove and carefully inspect the duplexer for obstructions or damage.

4. Perform a Detailed Cleaning and Reset:
   After inspecting, perform a complete reset by turning off the printer, unplugging it, waiting about 5 minutes, and then reconnecting it. A reset can often resolve temporary sensor issues.

Addressing printer issues can indeed become quite complex due to their intricate nature. Because of this complexity, we cannot provide remote troubleshooting or detailed technical support. However, our local diagnostic facility offers in-person diagnostic and repair services (Printer Repair Service (https://bchtechnologies.com/printer-repair-service)). Due to high demand, our services operate on a first-come, first-served basis, so there may be a waiting period before we can evaluate your printer. We repair entire printers or specific components, and clear instructions for service options will be provided. While our services are thorough, we recognize they might not always be the most cost-effective for all users. Therefore, we encourage you to consider self-help options available online. You can find extensive resources on YouTube, including our own BCH Technologies YouTube channel (https://youtube.com/@bchtechnologies). Utilize the YouTube search function located next to the "About" section to locate videos specific to your printer model and issue easily. Given our extensive library created over the past nine years, the search tool will be your quickest path to relevant solutions, possibly even recommending helpful content from other channels.

Thank you once again for your valuable feedback and your patience. We're here to support you every step of the way.