How to Fix Ink Out Error on Achi R1390 A3 DTF Printer with Acrorip v10

Question:

I have a 4-month-old Achi R1390 A3 DTF printer running Acrorip v10, and it’s stuck in error mode. The printer displays an “Ink Out” error despite the full CISS (Continuous Ink Supply System) tanks. The red ink light stays on and won’t turn off. Could this be a sensor issue?

Answer:

Thank you for contacting us, and I apologize for not getting back to you sooner. I completely understand how frustrating it can be when a relatively new printer runs into issues, especially when it's part of a DTF setup that you rely on for production. I also want to ensure we give your situation the attention it deserves, with detailed guidance and careful consideration.

BCH Technologies appreciates your support and engagement, especially on our YouTube channel. Your feedback and questions are instrumental in helping us grow our knowledge base and improve our technical resources for the printing community.

Let’s explore what may be causing the “Ink Out” error and what you can do to fix it.

Why You’re Seeing an “Ink Out” Error

Even though your CISS tanks are physically full, the printer relies on signals from chip sensors to determine ink levels. Since the Achi R1390 A3 is a DTF-modified printer, it doesn’t use traditional Epson cartridges. Instead, it depends on an override chip system or a cartridge emulator board to bypass the original firmware’s ink detection.

Because Achi may have rewired the control panel as part of the DTF conversion, the board may not be sending the correct signal to the printer firmware, which triggers the constant “Ink Out” warning and keeps the red ink light illuminated.

Try This First: Check for a Reset Button or Override Switch

Many converted printers, like the Achi R1390, include a small reset button or override switch on the back or side of the printer. This button manually signals the printer to reset the ink level check.

• Step 1: Power on your printer.

• Step 2: Look for a small tactile switch or button near the cartridge bay or along the side/back casing.

• Step 3: Press and hold the button for a few seconds, then release.

If the override board is functioning correctly, this should reset the ink level signal and turn off the red ink light. If it doesn’t work, the issue may be with the override board or a firmware miscommunication.

Use the Epson Adjustment Program for Deeper Diagnostics

You can use the Epson Adjustment Program to identify any deeper problems—especially related to sensors or ink status emulation. Epson technicians typically use this utility but is sometimes bundled with DTF kits or available online.

How to Check Error Codes:

1. Launch the Epson Adjustment Program.

2. Select your printer model and the USB port corresponding to your printer.

3. Click on “Particular Adjustment Mode.”

4. Scroll to and select “Printer Information Check.”

5. Click “Check.”
   The most recent error code will be displayed at the top of the list as error number one.

Once you get the code, you can search for its meaning. We’ve compiled explanations for Epson’s “Triple Secret Error Codes” that you can find by Googling "BCH Epson Error", which will lead you to our decoder page.

For a visual walk-through of the process, check out our short video here:
How to Use Epson Adjustment Program to Read Error Codes
https://youtube.com/shorts/FPZzpyYuZLE

 What If the Error Still Doesn’t Go Away?

If the override board is defective or improperly connected, you may need to inspect the ribbon cables going from the control panel to the main board. Also, double-check the chip contacts and cartridge bay area for any loose or oxidized pins.

In rare cases, a firmware conflict between Acrorip v10 and the cartridge emulator can also cause persistent ink status errors. You might consider updating or reinstalling your RIP software, and ensuring it’s correctly configured for your R1390 model.

Printer troubleshooting—especially on modified or third-party DTF systems—is often a very hands-on task. As such, we’re unable to provide remote diagnostics or repair support. That said, we do offer in-person repair evaluations through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Please be aware that due to high demand, repairs are handled on a first-come, first-served basis, and turnaround times can vary. Whether you're seeking a complete printer fix or just need a part replaced, we provide clear next steps. However, if you're on a tight budget, we recommend DIY troubleshooting using trusted online sources. Start with our YouTube channel (https://youtube.com/@bchtechnologies). Use the search bar next to the “About” tab to locate videos related to your issue—you may even discover useful content from other creators that we haven’t covered yet.

Thank you again for your message, and we hope this information helps you get your DTF printer back in working condition soon. Your continued support is greatly appreciated!