How to Fix HP Envy Photo 6200 Stuck on Purple Screen When Powering On

Question:
My HP Envy Photo 6200 All-in-One printer turns on, but when I press the power button, the control panel stays on a purple screen and never loads. I've tried checking the power supply and even considered replacing it with this one: HP Power Supply AC Adapter F0V63-60012. What could be causing this issue?

Answer:

Now, regarding your HP Envy Photo 6200 staying stuck on a purple screen-this symptom is not caused by a faulty power supply. When the display lights up and shows a solid color (like purple or blue), it means that the mainboard is receiving power. Therefore, the external power adapter and power cable are doing their job correctly.

The issue is more likely a firmware crash or logic board malfunction. Here are a few possible causes and fixes:

1. Firmware or Boot Failure

   • Sometimes the printer fails to complete its startup sequence due to a corrupted firmware update or memory glitch.

   • Try performing a hard reset: disconnect the power cable from the wall outlet, wait at least 60 seconds, then press and hold the power button for 15 seconds before reconnecting it. This drains residual electricity and forces a restart.

   • If this doesn't resolve it, a firmware recovery may be needed. Unfortunately, HP doesn't provide an official public firmware tool for consumer Envy models, so this requires specialized service equipment or a replacement mainboard.

2. Mainboard or Logic IC Fault

   • The purple screen can also result from a shorted logic IC or EEPROM corruption. These chips control printer initialization, and if one fails, the startup sequence halts with a lit display.

   • In this case, replacing the main logic board is often the only solution. You can find boards from donor printers or from parts suppliers online.

3. Loose or Damaged Display Cable

   • A less common cause is a damaged ribbon cable between the display and the mainboard. If you're comfortable opening the printer, you can check if the flat cable is fully seated and undamaged.

   • However, this should only be done if you're experienced with electronics disassembly.

To clarify-replacing the power adapter (HP Part F0V63-60012) won't fix this specific issue, since your printer is already receiving power correctly. The problem is internal, not power-related.

Addressing printer issues can be complicated due to their hands-on nature. Therefore, we're unable to provide remote troubleshooting or repair support. We do, however, offer an in-person evaluation and repair service through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Because of high demand, we operate on a first-come, first-served basis, and it might take a few weeks before we can take your printer in. Our service covers complete printer repair or part-specific fixes, with clear instructions on next steps.

That said, we recognize that our service rates might not be the most budget-friendly. If you prefer a self-help route, we recommend researching online or visiting our YouTube channel (https://youtube.com/@bchtechnologies). Use the search icon next to "About" on the top menu bar to locate videos specific to your issue. We've produced hundreds of tutorials over the past nine years, and this search function is the fastest way to find the right one.

Thank you again for reaching out and for being part of our community. We appreciate your patience and support as we continue to help users like you get their printers back up and running.