How to Fix Epson XP-7100 Stuck in Program Update Mode or Firmware Recovery Loop

Customer Question:
My Epson XP-7100 printer is stuck in “Program Update Mode” and won’t finish booting. I found your video on fixing firmware errors, but I’m not sure how to proceed. What steps can I take to get it working again?

Answer:

Now, let’s take a closer look at what you can do when your Epson XP-7100 is stuck in Program Update Mode (also sometimes described as "recovery mode" or "firmware error loop").

Understanding the Issue

When an Epson XP-7100 becomes stuck in "Program Update Mode," it typically indicates that the printer attempted a firmware update but failed to complete it successfully. The root cause is often:

• A corrupted or interrupted firmware installation

• EEPROM memory corruption

• Incorrect firmware applied

• Power loss during update

The printer is now in a protected state and awaiting a new firmware installation—however, it may not respond to normal software flashing methods.

Solution #1: Restart the Firmware Recovery Process

Start by restarting the printer in service mode and attempting a recovery re-flash using Epson’s official recovery firmware:

1. Disconnect the power cable.

2. Hold down specific key combinations (varies by model, e.g., STOP + LEFT + HOME + POWER).

3. While holding the buttons, reconnect the power and turn on the printer.

4. The printer should re-enter firmware mode.

If it connects successfully, use Epson's firmware recovery tools on your computer to push the firmware file again.

Solution #2: Use WICReset Software to Roll Back Firmware

If the standard firmware tools won’t work, try using WICReset, which is capable of interacting with printers stuck in firmware error states.

1. Download the WICReset utility (https://www.wic.support/download/).

2. Connect your printer via USB.

3. Select the model and use the “Update firmware in normal mode” or “Recovery Mode” option.

4. If you have an older firmware backup, you can roll back to a known working state.

Solution #3: Reprogram the EEPROM Chip (Advanced Method)

If software recovery fails, your EEPROM may be corrupted. This requires direct access to the chip using hardware tools.

1. Go to BCHTechnologies.com (https://bchtechnologies.com) and search for your model along with keywords like “bin dump” or “firmware dump” (e.g., “XP-7100 bin dump”).

2. Obtain the binary firmware dump.

3. Use an EEPROM programmer—such as CH341A or TL866 from Amazon—to flash the firmware dump directly onto the EEPROM chip.

4. If the chip appears unstable or unreadable, you may need to replace the chip entirely, which involves soldering and precision work.

This process is complex and should only be attempted by users with electronics experience. However, it is often the only path forward when all software options fail.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube (https://youtube.com/@bchtechnologies). Use the search icon next to the "About" tab to find videos related to firmware, EEPROM programming, or XP-7100 issues. With hundreds of videos published over nine years, searching is the quickest way to find relevant tutorials. YouTube may also point you to other helpful creators with similar walkthroughs.

Thanks again for reaching out. We wish you the best in resolving your firmware issue and are grateful for your trust in BCH Technologies. Let us know how it goes or if you need help with the next step.