How to Fix Epson ET-8550 DTF Printing Error Code 000023: Causes and Solutions

Question:

What causes an Epson ET-8550 printer used for DTF printing to screech and show Error Code 000023, even with fewer than 30 prints completed? What can be done to fix this?

Answer:

Understanding Error Code 000023 on the Epson ET-8550

Error Code 000023 is commonly associated with issues in the paper feed mechanism or printhead path obstruction. It can occur in both standard and converted DTF (Direct-to-Film) printers, and the “screeching” sound you’re hearing is likely the printhead struggling to move across its path due to some resistance or blockage.

Here are several steps you can take to troubleshoot and fix this error:

1. Inspect for Paper Jams or Misfeeds

Even if the jam isn’t visibly sticking out, a small piece of paper or film might be stuck inside the feed path. Open all accessible compartments, including the rear feed tray and output slot. Remove any foreign material with care.

2. Clean Feed Rollers

Dirty rollers can cause the printer to misfeed or fail to grip film correctly. Using a lint-free cloth lightly dampened with isopropyl alcohol (preferably 90% or higher), gently clean the rollers. Let them dry for a few minutes before turning the printer back on.

3. Check the Capping Station and Wiper Blade

If there's dried ink, debris, or obstructions on the capping station or wiper blade, the printhead may not move freely. This can generate screeching noises and cause errors.

• Make sure the capping station is properly seated and not gunked up with dried film ink.

• Gently wipe off the wiper blade using a damp, lint-free cloth.

Here’s a step-by-step video tutorial on cleaning these parts (https://youtu.be/U3mmQ-B-Ss8).

4. Inspect Printhead Movement

Manually move the printhead (with the printer powered off) from side to side to check for resistance. If it’s not moving smoothly, check the rails for dried ink or obstructions. Lightly lubricate the metal shaft with a non-conductive grease if needed.

5. Avoid Overloading Film Sheets

In DTF printing, loading too many film sheets or improperly aligned sheets can trigger this error. Always ensure sheets are aligned and the feed path is clear.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thanks again for reaching out to us and for being part of our community. Your support means a lot to us, and we’ll continue to do our best to provide the knowledge and tools to keep your DTF workflow running smoothly.