How to Fix an Epson XP-7100 Stuck in Program Update or Recovery Mode

Question:

My Epson XP-7100 is stuck in "Program Update Mode" and won’t proceed. The screen won’t exit recovery mode—how can I fix this?

Answer:

Understanding the "Program Update Mode" Issue

When an Epson printer like the XP-7100 is stuck in "Program Update Mode" or Recovery Mode, it usually means a firmware update has either failed, been interrupted, or corrupted the EEPROM (the memory chip that holds the printer's internal firmware and configuration data). If the printer doesn’t exit that screen even after restarting, the firmware didn’t load properly—or worse, the EEPROM itself may be damaged or blank.

Here are the main ways to recover from this state:

1. Use Epson Recovery Firmware in Service Mode

• Try restarting the printer in service mode (usually by holding specific button combinations while powering on—check service manuals or forums for the XP-7100).

• Once in service mode, upload Epson’s recovery firmware using a USB connection from your PC.

• This firmware is often available from official Epson support or through technical service resources.

• Make sure the firmware matches your region and model precisely.

2. Use WICReset Utility to Roll Back Firmware

• Download the WICReset utility
  (https://www.wic.support/download/).

• Connect your printer via USB.

• WICReset offers the option to roll back or flash firmware, and in some cases, it can revive a printer stuck in program mode.

• You’ll need a recovery firmware package (often included with the WICReset purchase or subscription).

3. Use a Binary Dump and EEPROM Programmer

If the printer still won't boot after software-level solutions, the issue may be physical corruption of the EEPROM.

• You’ll need to search for a binary dump file of the XP-7100 firmware. BCH Technologies sometimes shares bin dumps; check for availability by searching for “bin dump” at
  BCHTechnologies.com (https://bchtechnologies.com).

• Purchase a USB EEPROM programmer (available on Amazon or electronics suppliers).

• Remove the EEPROM chip from the printer’s mainboard, and use the programmer to flash the dump file directly into the chip.

• Reinstall the chip and test.

4. Consider Replacing the EEPROM Chip

If you go the programmer route and still face issues, there’s a good chance the EEPROM itself is failing or has suffered permanent damage. These are inexpensive components, and sourcing a replacement and flashing it with a known good dump may be the most reliable long-term fix.

A quick note of caution: These steps range from software-based resets to advanced hardware-level repairs. Proceed carefully, and always back up any original firmware if possible before overwriting. If you’re uncomfortable with soldering or flashing memory chips, consider seeking hands-on help.

Please be aware: Printer recovery and firmware flashing is very hands-on and highly device-specific. Therefore, we’re unable to provide remote support for such repairs. However, we offer professional evaluation and in-person service through our diagnostic repair center (https://bchtechnologies.com/printer-repair-service). Due to heavy demand, appointments are on a first-come, first-served basis, and drop-offs may take several weeks to process. We handle both full-unit repairs and targeted component replacements, and all steps are clearly outlined on our repair service page. That said, we recognize that our repair costs may not fit every budget, so we strongly encourage self-help methods for those confident in their repair skills. You can begin by exploring content on our YouTube homepage (https://youtube.com/@bchtechnologies). Use the search bar near the “About” tab to find videos about EEPROM recovery, firmware fixes, and chip-level repairs. We've posted hundreds of videos, and YouTube's search will also surface helpful content from other creators.

Thanks again for reaching out, and we hope your Epson XP-7100 is up and running again soon. Let us know if you need any further guidance—we’re here to help.