How to Fix a Non-Working LCD Screen on the Epson Artisan 810 Printer

Question:

 The LCD screen on my Epson Artisan 810 printer has stopped working. What could be the issue, and how can I fix it?

Answer:

When the LCD screen on your Artisan 810 stops displaying, one of the most common culprits is a loose or damaged FFC (Flat Flexible Cable) that connects the LCD module to the printer’s mainboard. These thin ribbon cables are delicate and prone to coming loose—especially after heavy usage or during accidental bumps or drops. Here's how to approach the issue:

Possible Causes and Fixes:

1. Loose FFC Cable Connection

The LCD screen communicates with the mainboard through a flat cable behind the control panel. Over time, this connection can loosen.

Solution:

• Power off the printer and unplug it completely.

• Carefully remove the top panel to access the LCD assembly.

• Locate the FFC cable connection between the screen and the mainboard.

• Gently unplug and reinsert the cable to ensure a snug fit.

• Reassemble the printer and test the screen.

2. Damaged FFC Cable

The cable might be crimped, torn, or worn, especially if the printer was opened or serviced before.

Solution:

• Inspect the cable visually for any physical damage or discoloration.

• If damaged, the cable must be replaced. Replacements for Artisan 810 display cables are still available online and are relatively inexpensive.

3. Failed LCD Screen or Control Board

If reseating or replacing the cable doesn’t resolve the issue, the screen module itself or the control board behind it might have failed.

Solution:

• Unfortunately, this requires replacing the screen or control board. These parts can sometimes be salvaged from other non-working Artisan 810 units.

• Replacement guides or teardown videos are available on YouTube if you choose to go the DIY route.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

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