Epson XP-15000 Not Responding to Phone/Tablet Printing After a Successful Print: Causes, Fixes, and What to Check Next

Question:

My Epson XP-15000 stopped responding to print requests from my phone or tablet after it successfully printed once today. What can I do?

Answer: 

Now, let's dig into what's most likely happening when an Epson XP-15000 prints successfully once, then stops responding to phone/tablet print jobs. The good news: this is usually a connection/workflow issue-not a major hardware failure.

Why it happens (most common causes)

1) The printer is no longer on the same Wi-Fi network as your phone/tablet

This is the #1 cause. After a successful print, something changes:

• The router "roams" your phone/tablet to a different band (2.4 GHz vs 5 GHz) or guest network

• The printer reconnects to Wi-Fi with a new IP address

• The Wi-Fi briefly drops and the printer doesn't reconnect correctly

What you'll notice: The printer looks "online" on its own panel, but mobile print jobs hang or do nothing.

Fix checklist

• Restart the printer (power off fully, wait 15 seconds, power on).

• Restart the router (if practical).

• On your phone/tablet, confirm you're on the same Wi-Fi name (SSID) as before (not "Guest").

• Print a Network Status Sheet from the printer and confirm the Wi-Fi name matches your phone's Wi-Fi.

2) Epson Connect / AirPrint / Mopria is targeting the "old printer instance"

Mobile devices sometimes keep an old profile of the printer. If the printer's network address changes, your phone may still "send" the job to the wrong place.

Fix

• On iPhone/iPad (AirPrint):

  • Clear the queue: open the app switcher → tap the print preview / print center (if visible) → cancel stuck jobs.

  • Reboot the device.

• On Android:

  • Clear print spooler (varies by brand): Settings → Apps → Show system → Print Spooler → Clear cache/data.

• Then re-add the printer:

  • Re-open the printer list and select the XP-15000 again (or remove and re-add it if your device shows duplicates).

3) The Epson Smart Panel / iPrint app is stuck or out-of-date

If you're printing through Epson's app, the app can freeze on a previous session or fail after one successful print due to cached connection data.

Fix

• Force close the Epson app.

• Update it from the app store.

• If updating doesn't help, uninstall and reinstall it.

• After reinstall, re-run printer setup inside the app.

4) Router security settings (AP isolation / client isolation) blocking device-to-printer traffic

Some routers have settings that prevent devices from seeing each other-especially on guest networks or "smart" Wi-Fi modes.

Fix

• Ensure you're not using Guest Wi-Fi.

• Check router settings for:

  • AP Isolation / Client Isolation (should be OFF for normal home printing)

  • "Device isolation," "Wireless isolation," or similar features

5) Firewall/VPN/Private Relay interfering (especially on mobile)

VPN apps, security apps, iCloud Private Relay, or ad blockers can disrupt printer discovery or direct printing.

Fix

• Temporarily disable VPN/security filtering and try again.

• If it works with VPN off, you've found the culprit-configure the VPN to allow local network access.

Quick "best-practice" reset path (fastest way to isolate the issue)

If you want the most efficient path without guessing:

1. Power cycle printer (off → wait 15 sec → on)

2. Power cycle router (if you can)

3. Reboot phone/tablet

4. Confirm phone/tablet is on same Wi-Fi name as the printer

5. Remove and re-add the printer in the print menu/app

6. Try a simple one-page print (Notes/text file)

If it prints from a computer but not from mobile, the printer is probably fine and the issue is mobile discovery/app/network isolation.

About error codes

In your description, there were no Epson error codes listed (for example, errors like 0x97, 0x9A, W-xxx, E-xxx, or a message such as "Printer error. Turn power off and on again."). If your XP-15000 displays an error code on its screen during this problem, that's important-because true error codes usually point to hardware/sensor/firmware events, while "not responding from phone/tablet" is much more often a network path issue.

If you do see a specific error code pop up, note it exactly as shown and it can significantly narrow down the cause.

Addressing printer issues can be complicated because so much of it is hands-on and depends on what the machine is doing physically and what the network is doing in real time. Because of that, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We do offer an in-person evaluation and repair service through our local diagnostic facility: Printer Repair Service (https://bchtechnologies.com/printer-repair-service). Due to high demand, we operate first-come, first-served, and it may take a few weeks before we can accept a drop-off. Our services are structured to repair either the entire printer or specific parts, with clear instructions on how to proceed. We also acknowledge our rates aren't the most economical, so we strongly recommend self-help through online research first. A great place to start is YouTube-especially our channel homepage: BCH Technologies on YouTube (https://youtube.com/@bchtechnologies). Use the search icon next to "About" on the right side of the menu bar to quickly find videos on your exact topic. I receive dozens of questions every day asking for specific video links, and after creating videos over the past nine years it's tough to remember every single one-YouTube search is the fastest way, and it may also suggest helpful videos from other creators.

Thanks again for your patience and for contacting us. We truly appreciate your support, and I hope the steps above help get your XP-15000 responding to your phone/tablet again as quickly as possible.