Epson WF-7715 Printer Overloading? Understanding the Paper Ejection Problem

Question:

I have an Epson WF-7715, and the problem I’m having is that when I print a page, it prints fine, but afterward, it keeps pulling in pages and ejecting them until the entire paper tray is empty. Additionally, if there are papers in the tray and I switch the printer off, it pulls a paper halfway and then switches off. What could be causing this issue?

Answer:

Thank you for reaching out to us with your question, and I apologize for the delay in responding. I understand how urgent printer issues can be, and I always aim to address them thoroughly to provide the best guidance possible. At BCH Technologies, we greatly value your engagement and support, especially with our YouTube channel BCH Technologies (https://youtube.com/@bchtechnologies). Your feedback helps us improve and refine our technical expertise.

Now, to address your issue with the Epson WF-7715: It sounds like the problem lies with the paper ejection sensor or its lever. This sensor plays a critical role in detecting paper during the printing process. When the sensor lever is functioning correctly, it bounces back after a page is ejected, signaling the printer that the paper path is clear. However, if the lever is stuck or delayed in returning to its default position, the sensor remains open, causing the printer to misinterpret the situation. The printer might think that paper is still in the feed path and will attempt to clear it by pulling and ejecting all the pages from the tray.

To troubleshoot, check the paper ejection sensor lever for any signs of being stuck or obstructed. Sometimes debris or paper dust can interfere with its movement. You can refer to this helpful video on our YouTube channel: Epson Paper Sensor Troubleshooting (https://youtu.be/P1eNSnuHqDo). The video demonstrates how to locate and address issues with the sensor lever. If the lever is stuck, gently clean and adjust it to ensure it moves freely. Over time, gravity might help the lever return to its position, but a proactive fix will prevent repeated issues.

Addressing printer issues can be a complex process due to the hands-on nature of these problems. As such, we're not able to provide remote troubleshooting or support for printer repairs. We offer an in-person evaluation and repair service through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Due to high demand, we operate on a first-come, first-served basis, and it may take a few weeks to get your printer evaluated. Our services include repairing the entire printer or specific parts, with clear instructions on how to proceed. While our rates may not be the lowest, we encourage self-help through online resources like our YouTube channel. You can use the search icon next to the “About” section to find specific videos or explore related content from other creators.