Epson ET-15000 Paper Sensor Issues and Recommendations for Easier Printer Maintenance

Question:
I'm struggling with the paper feed sensor on my Epson EcoTank 15000 printer. Initially, we ordered the Epson Photointerrupter (Photo Interrupter Sensor), thinking it was the correct part, but unfortunately, it wasn't. Can you provide part numbers for all the paper feed sensors? We'll order one of each. Additionally, we've accidentally broken another component and need help identifying it. Do you have schematics available for the Epson ET-15000? Also, my husband, who is experienced with printer repairs, finds the ET-15000 challenging to repair and source parts for. Can you suggest a more repair-friendly Epson EcoTank printer that supports 13x19 printing?

Answer:

Firstly, identifying the correct paper feed sensor can indeed be tricky. The part you ordered, the Epson Photointerrupter Sensor, specifically relates to the paper eject sensor rather than the feed sensor, which explains why it didn't fit. To precisely identify the component you need, the best approach would be to send us a detailed photo of the part in question. We'll gladly help you confirm the exact component.

For convenience, we have several paper feed sensors listed on our website. Simply visit our site at bchtechnologies.com, type "paper feed sensor" into the search bar, and you'll find the available options.

Regarding schematics for the Epson ET-15000, unfortunately, official detailed schematics are typically not publicly available due to proprietary reasons. However, practical repair guides, instructional videos, and troubleshooting advice can often be found online, especially via our YouTube channel.

Concerning your experience with the Epson ET-15000, it's true that this particular model can be more complicated to repair and source components for, primarily due to its intricate internal structure. As a more accessible alternative, we highly recommend the Epson EcoTank ET-8550. This model not only supports the same 13x19 printing size but is also notably easier to work on, offering better accessibility and availability of spare parts.

Addressing printer issues can indeed become a complex task, particularly due to their hands-on nature. Hence, we're unable to offer remote troubleshooting or support for printer repairs. However, we provide comprehensive in-person evaluations and repairs through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Please note that our repair services are on a first-come, first-served basis due to high demand, potentially leading to a waiting period of several weeks. Our service options clearly outline the processes involved in repairing either entire printers or specific components. However, we recognize our rates might not always be the most budget-friendly. Therefore, we strongly encourage you to explore self-help resources online first, such as YouTube tutorials or our own YouTube channel's homepage. Utilize the search feature next to "About" on the menu bar to efficiently find relevant content. Since we've accumulated a vast video library over nine years, pinpointing specific videos might be challenging; YouTube’s search functionality is an excellent resource, and it may even recommend helpful videos from other creators.

Thanks again for reaching out and for your continued support! We’re always here to help guide you through your printer repair journey.