Epson DTF Conversion Error 031006 - What It Means and How to Fix It

Question:
I converted my Epson printer to DTF printing. After cleaning a clogged printhead, I ran a power cleaning cycle, and it was working perfectly. However, now I'm getting an Error Code 031006. I even brought it to a local repair shop, but they couldn't find anything wrong. Is this something BCH Technologies can help with? I'm still paying for this printer and really don't want to throw it away.

Answer:

Now, let's address your concern about Error Code 031006. This particular error is usually related to communication issues between the printer's mainboard and the printhead. It often appears after a deep cleaning or power cleaning cycle, especially on converted DTF printers. Here's a breakdown of the likely causes and what you can do:

1. Loose or Damaged FFC Cables (Flat Flexible Cables)

   • When you perform maintenance or remove the printhead for cleaning, even a slight misalignment in the FFC cable connection can cause the 031006 error. Inspect the cables connecting the mainboard and the printhead for any signs of burn marks, kinks, or bent pins.

   • BCH Technologies sells replacement FFC cables specifically for these printer models. Replacing them can often resolve intermittent or total communication failures.

2. Mainboard Malfunction

   • If the cables are fine, the issue might lie with the printer's mainboard, which handles electronic communication. Overheating, moisture, or power surges during conversion or cleaning can damage the board.

   • We at BCH Technologies repair mainboards and can help you determine whether a replacement or repair is the better route.

3. Printhead Damage or Faulty Installation

   • A shorted or defective printhead can also trigger the 031006 code. This can happen if the head was cleaned with excessive pressure, flooded with cleaning fluid, or reinstalled before the connectors fully dried.

   • If the printhead is confirmed faulty, we can help you source a new genuine Epson printhead to ensure compatibility with your printer model.

4. Firmware or EEPROM Error

   • In rare cases, firmware corruption may cause the printer to misread head data. A service technician can use Epson's adjustment software to check head ID registration or reset the error if the hardware is intact.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Therefore, we're not able to provide remote troubleshooting or technical support for printer repairs. However, we do offer in-person evaluation and repair services through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Due to high demand, our repairs operate on a first-come, first-served basis, so it may take a few weeks before we can accept a drop-off. We repair entire printers or specific parts, and we'll guide you clearly through each step of the process.

If you prefer to troubleshoot on your own, we highly encourage you to explore our BCH Technologies YouTube channel (https://youtube.com/@bchtechnologies). Use the search icon next to "About" on our channel page to find detailed tutorials about DTF conversions, cable replacements, and Epson error codes. You might also find additional helpful videos from other creators suggested by YouTube.

Thank you again for your patience and for being part of our community. We appreciate your trust in BCH Technologies, and we're here to help you get your printer back to working condition whenever possible.