Canon TS3351 Won't Reset After Refilling Cartridges: Why the RESET Button Doesn't Work Yet and What to Do

Question

I refilled the cartridges in my Canon TS3351, but I can't reset the printer afterward. Holding the RESET/Stop button for 5-10 seconds doesn't do anything. Why isn't it working, and what should I do?

Answer

Why holding RESET for 5-10 seconds isn't working

This behavior is very common with Canon refill situations, and it usually comes down to one key detail:

The RESET/Stop-button override only works when the printer is actively showing the "ink has run out / cannot continue" error state.
If the printer hasn't reached that specific warning screen (or it isn't currently "blocking" printing due to ink tracking), then pressing and holding RESET may appear to do nothing-because there is nothing for the printer to override at that moment.

In other words, you don't "pre-disable" ink monitoring whenever you want. Canon typically requires the printer to first detect (or declare) that the cartridge is empty according to its chip tracking, and then it allows you to acknowledge/override the warning by holding the button.

What to do instead (the practical sequence)

Here's the reliable workflow:

1. Install the refilled cartridges and close everything normally.

2. Attempt a print (even a simple test page).

3. Wait for the printer to display the cartridge-related warning/error (this is the point where it refuses to print because it believes the cartridge is empty).

4. Only when that warning is on-screen, press and hold the RESET/Stop button long enough for the printer to accept it (some units accept ~5-10 seconds; others may require a bit longer or a repeated hold, depending on model/firmware).

If you press RESET before the printer is in that "hard stop" state, it often won't register as a monitor-disable command.

Why Canon behaves this way after refilling

Canon cartridges commonly use an ink tracking chip that estimates ink usage. After refilling, the chip still "remembers" the old usage and can continue to report empty. Many Canon printers allow printing again only after you explicitly acknowledge the warning-basically telling the printer:
"I understand the ink level can't be guaranteed. Continue printing anyway."

Once you override it, ink level reporting may stop or become unreliable for that cartridge, and that's normal.

A helpful reference article

We've documented this behavior in writing as well. Please see the guidance in the third paragraph of this article:
FAQ: Canon cartridge refill troubleshooting (PG/CL series and similar) [https://bchtechnologies.com/blog/faq-printer-is-not-working-canon-cartridge-pg210-cl211-pg243-cl244-pg245-cl246-pg240-cl241-xl-or-nonxl/]

About error codes

In your message, no specific numeric error code was provided. What you're describing typically corresponds to Canon's ink monitoring / ink-out blocking message (the "printer refuses to print until you acknowledge the ink status" condition). If you see a specific code on-screen (numbers/letters), that code would help narrow it down further-but the reset-button behavior you described most often comes from the monitoring override not being triggered yet.

Addressing printer issues can be complicated because they're hands-on by nature, and many problems require the printer in front of us to verify mechanical condition, sensor responses, and ink delivery behavior. For that reason, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We do offer an in-person evaluation and repair service through our local diagnostic facility (printer repair service [https://bchtechnologies.com/printer-repair-service]). Due to high demand, we operate on a first-come, first-served basis, and it may take a few weeks before we can accept your printer for drop-off. Our services are set up to repair either an entire printer or specific parts with clear instructions on how to proceed. We also recognize our rates aren't always the most economical, so we strongly recommend self-help through online research. You can begin on YouTube or by visiting our channel homepage (BCH Technologies on YouTube [https://youtube.com/@bchtechnologies]). To find the most relevant video quickly, use the search icon next to "About" on the right side of the menu bar. I receive dozens of questions every day asking which video matches a specific issue, and after making videos for over nine years, it's difficult to remember every topic off the top of my head-so YouTube search is the most efficient approach. YouTube may also recommend useful videos from other creators that apply to your exact model.

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