Broken Scanner Glass? Complete Guide to Replacement Options for HP Printers

Question:

I purchased an HP printer in July but didn't open it until recently, only to discover the scanner glass is broken. The store won’t replace it since their return policy is limited to 90 days. Can I purchase replacement glass, or is this regular glass I can have cut at a local glass shop? My local glass company mentioned they often cut glass for such repairs. They suggested bringing the printer in to measure the correct size.

Answer:

That said, you have a few alternatives for replacing the broken scanner glass on your HP printer.

Buy a Replacement Glass Assembly:

Our store at BCH Technologies has the precise matching scanner glass for your printer. We have an HP Scanner ADF Glass Assembly (Part Number 1KR57-40008) that may be compatible with your model. Check it out and order it directly from our site: HP Scanner ADF Glass Assembly [https://bchtechnologies.com/products/hp-scanner-adf-glass-assembly-1kr57-40008].

Using a Local Glass Shop:

If you like doing it yourself, a local glass shop can indeed measure and cut a piece for you. Scanner glass is not your average glass; this is generally a type of tempered or low-reflective glass, built to meet the needs of a scanner. However, most local glass companies have the ability to replicate the necessary dimensions and proper characteristics.

When visiting glass shops, you were advised to take the printer with you or at least the broken glass (if possible), so that you can accurately measure the dimensions. The substitution must be smooth and defect-free and fit tightly within the scanner assembly to prevent any operational problems or further damage.

Some Quick Tips to Help You Replace the Scanner Glass:

• Be very careful not to let dust and debris fall between the scanner bed and the glass during this installation.
• Refer to your printer’s user manual for how to access the scanner glass assembly.
• If you are not confident in replacing the parts, then you can get professional help to get the parts installed properly.

Printer problems can quickly become a confusing mess of steps due to the physical nature of printers. So we cannot offer any remote troubleshooting, recommendations or support on fixing printers. We do provide a local in-person evaluation and repair service from our diagnostic centre. [https://bchtechnologies.com/printer-repair-service] but with the overwhelming demand, we do work on a first-come, first served basis. So we might be able to have your printer drop it off in a few weeks.

We repair the whole parts of printer and specific parts and guide even better how to way forward. That being said, we also recognize that we are not the cheapest of the pack. So we strongly encourage you to opt for self-help through Internet research. YouTube is a great place to start, or you can view our YouTube channel homepage [https://youtube.com/@bchtechnologies] directly. Use the search icon to the right last of the menu bar next to "About" for certain videos. YouTube may also make suggestions for related videos from other creators that may help you.