Troubleshooting Epson L1800 Printhead Slamming and Stuck Wiper Issues

Question

I’m having trouble with my Epson L1800 printer. Initially, it was the printhead, so I replaced it, but I accidentally pulled the fixed cable out from the back. I ordered a replacement from BCH and installed it, but now the printhead slams to the left. Additionally, the wiper is stuck, and I can’t seem to get it to work correctly. I checked for any buildup and didn’t find anything. How much would it cost to have it fixed by your technicians?
 

Answer

Thank you so much for reaching out to us at BCH Technologies, and I apologize for the delay in getting back to you regarding your question. I understand that printer issues can be highly frustrating, and I would like to provide a thorough and detailed response to help you resolve the problem. We appreciate your engagement and support at BCH Technologies, mainly through our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback is instrumental in helping us refine our expertise and create more valuable content.
Let’s address the issues you’re facing step by step:

Resolving the Printhead Slamming Issue

If the printhead continues to slam to the left after replacing the fixed cable, here’s what to check:
  1. Inspect the Fix Cable and CR Sensor
    First, remove the cable and inspect it along with the CR (Carriage Return) sensor for damage. Our website has a helpful video guide that walks you through the process. You can find it here (https://bchtechnologies.com/products/13-pin-page-width-cr-encoder-sensor-csic-ffc-cable-for-epson-l1800-1390-1430-dtf-dtg-printers).
  2. Ensure Proper Connection to the Mainboard
    Could you make sure the FFC cable is securely plugged into the mainboard? If the cable routes through an intermediary breakout board instead of directly connecting to the mainboard, please ensure the cable's input and output sides are correctly matched. If everything is properly connected and the issue persists, the problem may lie in the breakout board or the mainboard itself.
  3. Test Using Swappable Components
    If you have access to a working mainboard and CR sensor board, you can swap them to identify whether the breakout board or the mainboard is the issue. This diagnostic step will help determine which component is causing the problem.

Fixing the Stuck Wiper

For the wiper, follow these steps to troubleshoot and repair:
  1. Inspect the Capping Station
    A stuck wiper often results from the capping station being out of sync. A detailed guide on troubleshooting and repairing the capping station can be found here (https://bchtechnologies.com/products/video-capping-station-assemble-disassemble-guide-for-l1800-1390-artisan-1430-and-1400).
  2. Manually Lower the Wiper
    To lower the wiper, you can manually rotate the capping station pump with a flathead screwdriver or gently flip it down with your finger.
  3. Sync the White Carriage Lock
    Ensure that the white carriage lock on the back of the capping station is correctly synced with the wiper, as shown in the video linked above. The wiper will not function correctly if these components are out of alignment.

Repair Costs

We offer professional repair services via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). While we cannot troubleshoot remotely, our technicians can diagnose and repair your printer. Repairs are handled on a first-come, first-served basis, and turnaround times may take a few weeks, depending on demand. Please note that our rates reflect the quality and expertise of our services, which may be a more economical option for some.
If you want a DIY approach, I encourage you to explore resources on our YouTube channel (https://youtube.com/@bchtechnologies) for additional guidance. Use the search bar to locate videos specific to your issue or explore related tutorials that provide further insights.
Thank you again for contacting us and supporting BCH Technologies. I hope this information helps resolve your printer’s issues. If you have additional questions, please don’t hesitate to reach out!