Question: I need assistance with my Epson ET-8550 that has been compromised by a faulty CISS system, which led to white ink flooding. Now, it's showing error codes 031002 and 031006. Despite thorough cleaning and checks for paper jams or debris, these errors persist. Could I order a new printhead or send my printer in for repairs? Any help would be appreciated.

Answer: Thank you for contacting us about the issues with your Epson ET-8550 printer. We at BCH Technologies greatly appreciate your involvement and the feedback you provide, especially through our interactions on our YouTube channel. Your insights are crucial for improving our services and expertise.

The error codes 031002 and 031006 you've encountered indicate significant hardware issues with your printer, likely due to the CISS system you installed. Error code 031002 points to a short circuit in the printhead, which could also damage the mainboard, while error code 031006 suggests that the mainboard itself has been burned, confirming the serious nature of the problem.

Currently, we do not have replacement printheads for the ET-8550 in stock, but you may be able to find one on platforms like eBay. The mainboard, however, will likely need replacement or extensive repairs. We offer a mainboard repair service which might be of assistance; for more information, please visit our Mainboard Repair Service page. While we do not service printheads directly, sending us the entire printer is an option, though finding a replacement printhead will still be necessary.

For preventative measures, consider waterproofing your printhead by installing a printhead protective cover and sealing any slow leaks in your CISS with a silicone washer gasket.

Resolving issues with complex components like the printhead and mainboard often requires more than simple DIY fixes and might need professional intervention. We recognize the challenges involved in these repairs and provide in-person evaluations and repair services through our local diagnostic facility. Due to the high demand for our services, they are offered on a first-come, first-served basis, which might result in a waiting period.

We encourage you to explore self-help solutions initially, such as visiting our printer repair service page for guidance on mail-in or local drop-off options. You can also visit our YouTube channel to search for videos that may address your current printer issues.

Thank you again for reaching out to BCH Technologies. We hope this information assists you in determining the best way to proceed with repairing your Epson ET-8550 printer. Should you need more help or have further questions, please don't hesitate to contact us. We are here to support you and ensure your printing needs are met with the highest standard of service.