Troubleshooting Guide for HP OfficeJet 8620 Printer: Ink Issues and Maintenance Tips

Question:
My HP 8620 printer isn’t operational, preventing me from printing a test page to determine if an ink clog is causing the issue. Therefore, I’m uncertain which BCH solution to select. Should I order new 950/951 ink cartridges to continue troubleshooting, or should I consider buying a new printer altogether? Additionally, I've gently cleaned the printhead and carriage with distilled water and a microfiber towel. I want to clean another internal part beneath the print carriage without completely disassembling the printer. Given recent negative feedback about newer HP printer models, is it better to repair my existing 8620 printer?

Answer:

You're correct in being cautious about newer HP printer models. Many of these models implement dynamic security updates and can indeed present setup and operational difficulties. The HP OfficeJet 8620 remains one of the more reliable models due to its stability, durability, and user-friendly troubleshooting capacity. Given this, it makes perfect sense to restore your current printer's functionality before exploring new options.

Since your printer can't produce a test print, purchasing a fresh set of HP 950/951 cartridges is an excellent next step. With new ink cartridges installed, you'll be better able to observe whether issues like banding, gaps in printing, or color inconsistencies persist. These symptoms typically indicate clogged nozzles or deeper printhead issues, which can be addressed effectively with the right BCH cleaning solution.

For your concern about cleaning internal parts beneath the print carriage, it's wise to avoid dismantling the printer unless necessary, especially given the sensitive electronics and ribbon cables in that area. Gentle cleaning with distilled water on a microfiber or lint-free cloth is recommended. Ensure no moisture reaches electronic components, and thoroughly dry any cleaned areas before powering the printer back on.

A progressive cleaning strategy can be beneficial upon receiving and installing the new cartridges. Initially, use a mild BCH cleaning solution to address potential minor clogs or ink residue. If the issue persists, gradually escalate to stronger solutions. This staged method helps avoid possible damage from overly aggressive cleaning agents.

Addressing printer issues can be intricate, primarily due to their hands-on nature. Consequently, we cannot offer remote troubleshooting, suggestions, or direct repair guidance. However, we provide a detailed in-person evaluation and repair service at our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Due to high demand, our services operate on a first-come, first-served basis, and it may take a few weeks before you can drop off your printer. We specialize in both whole printer and part-specific repairs, providing clear instructions on proceeding. We acknowledge our pricing may not be economical, so we highly recommend utilizing self-help resources through online research. Begin by exploring related content on our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Using YouTube’s search feature next to the "About" section on the right side of the menu bar is highly recommended, as it will efficiently direct you to relevant videos, possibly from other helpful channels as well.

Thanks again for contacting BCH Technologies. Your patience and engagement are deeply appreciated. Let us know how it progresses, and if you require further assistance with cartridges or cleaning methods.